Bogdan Radu

Client and Customer Relationship Management built by fostering trust through excellent and accurate service.

Stakeholder Collaboration: with internal and external stakeholders to align services with organizational goals. Collaborated with HR Business Partners and external vendors on HR-related tasks.

Employee Lifecycle Support service assistance to employees in the Romanian, Swiss, and Czech Republic markets, supporting HR processes such as Promotions, Salary adjustments, Bonuses, and other related functions.

Process Improvement for all processes to enhance efficiency and boost customer satisfaction.

HR Administration: Managed employee lifecycle changes and prepared documentation in HR systems (e.g., Workday).

HR Query Resolution: Addressing HR inquiries via ServiceNow, ensuring timely and accurate responses.

Data Management Compliance: Maintained employee files in accordance with data management standards.

Service Level Compliance: Ensured adherence to SLAs, achieving high customer satisfaction levels. 99% average SLA

Employee Engagement: Promoted initiatives to improve morale and job satisfaction among both my team members and colleagues from other departments.

Addressed HR-related inquiries and concerns, providing comprehensive assistance to employees. Managed end-to-end resolution processes for assigned cases, ensuring timely follow-up and effective outcomes.

Maintained and updated employee personal data within the SAP database to ensure accuracy and compliance.

Prepared HR-related documents with attention to detail and adherence to company standards. Conducted daily audits of data inputs to ensure integrity and reliability of information. Generated standard and complex reports from SAP to support HR decision-making and analysis. Performed small-scale translation tasks to facilitate communication across diverse teams.

Experienced HR professional with expertise in employee lifecycle support, HR systems management, and process improvement. Skilled in providing dedicated support to employees, ensuring accurate data maintenance and compliance with legal and audit requirements. Adept at delivering exceptional customer service, optimizing team workflows, and enhancing operational efficiency through process revisions and effective documentation management.

Processed administrative instructions efficiently, ensuring accuracy and compliance with complex financial procedures.

Worked under tight deadlines to send and accurately process orders, including thorough background checks for each transaction.

Followed up with clients to obtain instruction authorization, ensuring timely execution of processes.

Completed daily checklists to track activities and ensure accountability.

Audit Preparation: Prepared comprehensive standard audit packages to facilitate compliance and review processes.

Analyzed instruction exceptions, implementing timely resolutions to mitigate issues and maintain workflow.

Monitored exception resolutions, coordinating with responsible parties to gather and document resolution details.

Skilled operations professional with expertise in communication, logistics, and customer support. Adept at serving as a primary liaison to streamline collaboration between store and depot personnel. Experienced in managing inventory flow, coordinating deliveries, and resolving customer inquiries to ensure efficient operations and high satisfaction. Proven ability to enhance team productivity through training and support, and drive process improvements for optimized efficiency and service quality.

Results-driven professional with a strong focus on operational improvement, responsible for identifying and implementing strategies to enhance efficiency and optimize the sales-to-labor hour ratio.

Experienced in overseeing the hiring process and monitoring employee performance to ensure alignment with company standards. Proficient in financial reporting, creating shift financial reports, and managing inventory orders for effective resource planning.

Committed to enhancing customer satisfaction through the implementation of innovative practices. Demonstrated ability to report operational performance and strategic initiatives directly to management.

Skilled in team development, fostering communication and accountability, while facilitating conflict resolution, and providing coaching to enhance team dynamics.

Running and organizing shifts, organizing the timeline, preparing proper documentation, setting up daily
goals and leading people to reach them, performing maintenance, providing decent work environment,
getting on top of cleaning rota expectations, being responsible of: team deployment, financial forecast
and setting goals accordingly, product availability and freshness, health and safety check in a food
environment, checklist observation, coaching team members, hiring procedures