Bohdan Zabielin

Main duties:

- troubleshooting issues with devices such as: laptop, phones, PC(Security agent issues, out-of-date systems, verifying hardware issue(broken screens, keyboard etc.));

-all kind of peripherals issues;

-handling and troubleshooting sensitive info problems(Security keys, passwords);

- checking with inventory system, comparing the data and creating asset data fix tickets for devices;

- enterprise enrolling of the Chrome OS based systems, provisioning MAC;

-verifying damaged device, and granting approval for a replacement;

-adding devices to AD;

-troubleshooting issues with access to corporate web-sites;

- helping users with creating a cloudtop instances;

- help with software installation;