Borys Furmańczak
Poznan,Greater Poland
Summary
I am a student who is independent, committed, and quick to learn. I have experience working with customers in a dynamic environment as well as performing tasks that require responsibility and good organization. I enjoy working with people and care about providing a high standard of customer service. I easily acquire new knowledge and adapt to new situations.
Overview
1
1
year of professional experience
Work history
Sales assistant
Baltona Duty Free
Poznań Ławica Airport
05.2025 - Current
- Daily customer service and support for travelers from various countries, with an emphasis on polite and effective communication.
- Working in accordance with airport procedures and verifying travel documents.
- Maintaining order, ensuring proper product presentation, and resolving customer issues quickly.
- Operating in a fast-paced airport environment and cooperating with teams with diverse responsibilities.
- Close cooperation with team members to ensure smooth store operations and high-quality customer service in a fast-paced airport environment.
Education
Bachelor of Science - Artificial Intelligence
Poznań University of Technology
Poznan, Greater Poland 10.2025 -
Mathematics, Physics, and Computer Science profile
IV High School of the Commission of National Education in Po
Poznan, Greater Poland 09.2021 - 04.2025
Skills
- Customer Service Excellence – providing friendly, attentive service to passengers
- Teamwork & Cooperation – working smoothly within a team to ensure smooth store operation
- Communication Skills – clear, polite, and confident interaction with passengers
- Adaptability – adjusting to different situations, schedules, and passenger needs
- Problem Solving – handling everyday issues efficiently and professionally
- Attention to Detail – following procedures and maintaining service standards
- Multicultural Awareness – working with passengers from diverse backgrounds
- Professional Attitude – reliability, responsibility, and positive work ethic
Languages
Polish
Native
English
Proficient (C2)
German
Elementary
Timeline
Bachelor of Science - Artificial Intelligence
Poznań University of Technology
10.2025 -
Sales assistant
Baltona Duty Free
05.2025 - Current
Mathematics, Physics, and Computer Science profile
IV High School of the Commission of National Education in Po
09.2021 - 04.2025