Boumediene B
Krakow,12
Summary
Multilingual with strong customer service skills, fluent in Arabic, French, and English. Experienced in managing customer interactions and providing exceptional support. Seeking roles to leverage my communication and problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative With Arabic and French
Cazasouq
04.2024 - Current
- Responding to customer queries in a timely and accurate way, email or chat
- Identifying customer needs and helping customers use specific features performance and identify trends
- Monitor customer complaints on social media and reach out to provide assistance
- Inform customers about new features and functionalities
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Streamlined 30 call center processes for improved efficiency and reduced wait times.
Quality Control Specialist
SGP GROUP OUTSOURCING COMPANY
01.2024 - 03.2024
- Detail quality control according to customer requirements
- Compliance with applicable standards and established rules
- Supervision over compliance with quality requirements.
- Minimized down time 30% by reducing production rework and recalls.
Sales Marketing Manager
dubaikids ltd
05.2021 - 12.2023
- Brainstorm and develop ideas for creative marketing campaigns
- Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content - development and optimization, advertising, events planning etc.)
- Liaise with external vendors to execute promotional events and campaigns
- Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.)
- Assist in analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies.
- Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 25% in sales.
Sales Brand Representative
Baldinini Srl
11.2019 - 04.2021
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Rang up customers by processing cash and credit payments to complete 30 sales transactions on average each DAY.
Brand Representative
Baldinini Srl
05.2019 - 10.2019
- Welcomes customers by greeting them; offering them assistance
- Directs customers by escorting them to racks and counters; suggesting items
- Advises customers by providing information on products
- Helps customer make selections by building customer confidence; offering suggestions and opinions
- Documents sale by creating or updating sales records
- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
- Rang up customers by processing cash and credit payments to complete 45 sales transactions on average each day.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Completed floorsets, filled floor, and rang up customers.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs.
Former Business Analyst at Gulf Bank Algérie
Gulf Bank Algérie
01.2018 - 06.2018
- Creating a detailed business analysis, outlining problems, opportunities and solutions for a business
- Reporting
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Former Stager at BDL BANK
BEA Bank extérieur d'Alger
01.2016 - 06.2016
- Make study project regarding card payment system on all banks services in la Wilaya de bordj bou arreridj.
- Managed more then 100 inventory control for all props, ensuring proper maintenance, storage, and organization of items between projects.
- Improved property photography results through meticulous attention to lighting, angles, and overall aesthetic appeal of staged spaces.
Education
Master's degree - Business Administration and Management, General
WSB University
Algeria03.2026
Canva Graphics Design Course | Learn and Earn Online - Canva Graphics Design Course
Udemy
Online12.2022
M.D. - Marketing Research
Coursera
Online07.2020
Master's degree - Economics and banking and commerce
Algeria University
Algeria01.2018
Bachelor's degree - Economical Sciences (Banking)
University of Algeria
Algeria01.2016
Skills
- Linguistic Anthropology
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Payment Processing
- Client Relations
- Call Center Operations
- Follow-up skills
- Customer Relationship Management (CRM)
- Live chat support
- Customer Education
Websites
Certification
- Marketing Analytics Foundation
- Strategic Thinking
- Foundations of Digital Marketing and E-commerce
- Introduction to Social Media Marketing
- Social Media Management
Languages
French
English
Arabic
Polish
Timeline
Customer Service Representative With Arabic and French
Cazasouq
04.2024 - Current
Quality Control Specialist
SGP GROUP OUTSOURCING COMPANY
01.2024 - 03.2024
Sales Marketing Manager
dubaikids ltd
05.2021 - 12.2023
Sales Brand Representative
Baldinini Srl
11.2019 - 04.2021
Brand Representative
Baldinini Srl
05.2019 - 10.2019
Former Business Analyst at Gulf Bank Algérie
Gulf Bank Algérie
01.2018 - 06.2018
Former Stager at BDL BANK
BEA Bank extérieur d'Alger
01.2016 - 06.2016
Master's degree - Business Administration and Management, General
WSB University
Canva Graphics Design Course | Learn and Earn Online - Canva Graphics Design Course
Udemy
M.D. - Marketing Research
Coursera
Master's degree - Economics and banking and commerce
Algeria University
Bachelor's degree - Economical Sciences (Banking)
University of Algeria
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