Boumediene B
Krakow,12
Summary
Multilingual with strong customer service skills, fluent in Arabic, French, and English. Experienced in managing customer interactions and providing exceptional support. Seeking roles to leverage my communication and problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative With Arabic and French
Cazasouq
Bahrain
04.2024 - Current
- Responding to customer queries in a timely and accurate way, email or chat
- Identifying customer needs and helping customers use specific features performance and identify trends
- Monitor customer complaints on social media and reach out to provide assistance
- Inform customers about new features and functionalities
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Streamlined 30 call center processes for improved efficiency and reduced wait times.
Quality Control Specialist
SGP GROUP OUTSOURCING COMPANY
Częstochowa, Poland
01.2024 - 03.2024
- Detail quality control according to customer requirements
- Compliance with applicable standards and established rules
- Supervision over compliance with quality requirements.
- Minimized down time 30% by reducing production rework and recalls.
Sales Marketing Manager
dubaikids ltd
Dubai, United Arab Emirates
05.2021 - 12.2023
- Brainstorm and develop ideas for creative marketing campaigns
- Assist in outbound or inbound marketing activities by demonstrating expertise in various areas (content - development and optimization, advertising, events planning etc.)
- Liaise with external vendors to execute promotional events and campaigns
- Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.)
- Assist in analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies.
- Achieved consistent revenue growth by directing efforts towards high-opportunity accounts and industries.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 25% in sales.
Sales Brand Representative
Baldinini Srl
United Arab Emirates
11.2019 - 04.2021
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Rang up customers by processing cash and credit payments to complete 30 sales transactions on average each DAY.
Brand Representative
Baldinini Srl
United Arab Emirates
05.2019 - 10.2019
- Welcomes customers by greeting them; offering them assistance
- Directs customers by escorting them to racks and counters; suggesting items
- Advises customers by providing information on products
- Helps customer make selections by building customer confidence; offering suggestions and opinions
- Documents sale by creating or updating sales records
- Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
- Rang up customers by processing cash and credit payments to complete 45 sales transactions on average each day.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Completed floorsets, filled floor, and rang up customers.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Achieved consistent sales targets by actively engaging with potential customers and addressing their specific needs.
Former Business Analyst at Gulf Bank Algérie
Gulf Bank Algérie
Algeria
01.2018 - 06.2018
- Creating a detailed business analysis, outlining problems, opportunities and solutions for a business
- Reporting
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Former Stager at BDL BANK
BEA Bank extérieur d'Alger
Bordj Bou Arreridj, Algeria
01.2016 - 06.2016
- Make study project regarding card payment system on all banks services in la Wilaya de bordj bou arreridj.
- Managed more then 100 inventory control for all props, ensuring proper maintenance, storage, and organization of items between projects.
- Improved property photography results through meticulous attention to lighting, angles, and overall aesthetic appeal of staged spaces.
Education
Master's degree - Business Administration and Management, General
WSB University
Algeria03.2026
Canva Graphics Design Course | Learn and Earn Online - Canva Graphics Design Course
Udemy
Online12.2022
M.D. - Marketing Research
Coursera
Online07.2020
Master's degree - Economics and banking and commerce
Algeria University
Algeria01.2018
Bachelor's degree - Economical Sciences (Banking)
University of Algeria
Algeria01.2016
Skills
- Linguistic Anthropology
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Payment Processing
- Client Relations
- Call Center Operations
- Follow-up skills
- Customer Relationship Management (CRM)
- Live chat support
- Customer Education
Websites
Certification
- Marketing Analytics Foundation
- Strategic Thinking
- Foundations of Digital Marketing and E-commerce
- Introduction to Social Media Marketing
- Social Media Management
Languages
French
English
Arabic
Polish
Timeline
Customer Service Representative With Arabic and French
Cazasouq
04.2024 - Current
Quality Control Specialist
SGP GROUP OUTSOURCING COMPANY
01.2024 - 03.2024
Sales Marketing Manager
dubaikids ltd
05.2021 - 12.2023
Sales Brand Representative
Baldinini Srl
11.2019 - 04.2021
Brand Representative
Baldinini Srl
05.2019 - 10.2019
Former Business Analyst at Gulf Bank Algérie
Gulf Bank Algérie
01.2018 - 06.2018
Former Stager at BDL BANK
BEA Bank extérieur d'Alger
01.2016 - 06.2016
Master's degree - Business Administration and Management, General
WSB University
Canva Graphics Design Course | Learn and Earn Online - Canva Graphics Design Course
Udemy
M.D. - Marketing Research
Coursera
Master's degree - Economics and banking and commerce
Algeria University
Bachelor's degree - Economical Sciences (Banking)
University of Algeria