Bożena Łada
Warsaw
Summary
Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and goal-oriented manager.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
High-performing successful at taking resort spa organizations to new level of efficiency and profitability. Financially aware and business-savvy manager.
Works with property marketing to launch and promote spa services and packages as part of property amenities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager
Dermatology Clinic dr Chlebus
04.2021 - 09.2023
- Reported to Owners
- Planned, designed, and scheduled phases for large projects.
- Managed projects from procurement to commission.
- Monitored project progress, identified risks and took corrective action as needed.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
Project Manager
Komunikacja Plus
02.2020 - 03.2021
- Reported to President of Komunikacja Plus
- Established critical path for pre-opening and opening, collaborating with teams from all departments
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Developed and implemented strategic project plans to meet business objectives.
- Reported regularly to owners on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
Director of Spa
Hotel Europejski Raffles
01.2018 - 02.2020
- Reported to General Manager
- Recruited, hired and trained all new employees.
- Established critical path for pre-opening and opening, collaborating with teams from all departments
- Administered payroll, accounting and purchasing.
- Managed expenses and controlled costs through proper budget development and monitoring.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Generated reports to track spa performance and make recommendations for improvement.
- Created and implemented inventory controls
- Procured operating supplies, furniture, fixtures and equipment
- Created new hire orientation program for employees that introduced them to and trained them in policies, procedures and team building.
- I successful updates to operations according to latest market trends and customer preferences.
- Resolved customer issues promptly to build loyalty.
- Implemented successful updates to operations according to latest market trends and customer preferences.
- Received new spa supplies inventory and restocked work areas and shelves.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Generated reports to track spa performance and make recommendations for improvement.
- Recommended spa treatments and services, boosting sales and bringing in new guests.
Fitness Club Manager
InterContinental Hotels Group
01.2010 - 12.2017
- Reported to General Manager
- Monitored budget and expenditures, keeping facility within budget.
- Recruited, hired, and trained to develop high-performing staff.
- Planned, organized, and coordinated special events and celebrations.
- Created and maintained relationships with key investors, partners and clients.
- Implemented policies and procedures to improve club operations and standards.
- Implemented marketing strategy.
- Increased staff performance and engagement via motivational leadership.
- Prepared monthly reports and budgets to track revenue and expenses.
- Monitored budget and expenditures, keeping facility within budget.
Deputy Manager
InterContinental Hotels Group
01.2008 - 12.2010
- Created reports and analyzed and interpreted data.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Supported general manager in loss prevention efforts.
- Worked collaboratively with technical, marketing. sales departmental team and served on health and safety committee.
- Prepared annual budgets with controls to prevent overages.
Managers Assistant
NovaDerm Beauty Clinic
01.2006 - 12.2008
- Reported to: Clinic's Manager.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed strategy to increase sales and drive profits.
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Mentored team members to enhance professional development and accountability in workplace.
Fitness and personal trainer
InterContinental Hotels Group
01.2004 - 12.2006
- Taught clients how to properly operate exercise equipment.
- Worked with clients to improve overall endurance, strength, flexibility and balance.
- Screened clients and performed client assessments.
- Provided clients with safe and reasonable exercises to perform at home or at gym.
- Designed and executed individual and small group exercise fitness programs and regimens.
- Increased membership renewals and client purchases by reinforcing fitness goals.
- Inspected gym equipment for optimal operating condition prior to instructing clients on proper use.
- Provided exceptional customer service to obtain new clients through referrals.
Education
MBA - Business Administration
SGH - Warsaw School of Economics
Warsaw03.2017
Business Communications
Western Pomeranian of Business School
Szczecin2003
Master’s Health & Physical Education -
Academy of Physical Education
Szczecin2002
Skills
Knowledge and experience in hospitality, aesthetic medicine, cosmetology sports
Successfully running spas, clinics, fitness clubs
Ability to conduct projects
Experience in budget planning and controlling
Successful contributor and creator of marketing strategies and communication
Positive, high energy and collaborative approach, focusing on inclusion and diversity, training the teams
Holistic and big picture approach to strategy (definition and execution), product definition, delivery, product lifecycle Pragmatic in problems solving
Detail oriented team player with strong organizational skills
Certification
Fitness Joseph Pilates International Certificate Centre –
London. Certificate Pilates Trainer and Instructor
Timeline
Project Manager
Dermatology Clinic dr Chlebus
04.2021 - 09.2023
Project Manager
Komunikacja Plus
02.2020 - 03.2021
Director of Spa
Hotel Europejski Raffles
01.2018 - 02.2020
Fitness Club Manager
InterContinental Hotels Group
01.2010 - 12.2017
Deputy Manager
InterContinental Hotels Group
01.2008 - 12.2010
Managers Assistant
NovaDerm Beauty Clinic
01.2006 - 12.2008
Fitness and personal trainer
InterContinental Hotels Group
01.2004 - 12.2006
MBA - Business Administration
SGH - Warsaw School of Economics
Business Communications
Western Pomeranian of Business School
Master’s Health & Physical Education -
Academy of Physical Education
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