Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Branislava Pacaric
Gliwice
Summary
Overview
8
years of professional experience
6
Languages
Work History
Hopp Silesia
Manager's Assistant
2022.09 - Current (2 years)
Job overview
- Created employee schedules to align coverage with forecasted demands.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Responded to and directed incoming calls and other communication.
- Mentored team members to enhance professional development and accountability in workplace.
- Ran errands to support daily needs of management.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
H&M
Sales Representative
2021.05 - 2022.01 (8 months)
Job overview
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
AVIS
Sales Consultant
2018.05 - 2019.02 (9 months)
Job overview
- Provided sales and customer service assistance to walk-in traffic
- Maintained organized, presentable merchandise to drive continuous sales.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered questions about store policies and addressed customer concerns.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Handy
Sales Representative
2017.01 - 2018.05 (1 year & 4 months)
Job overview
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Stayed current on company offerings and industry trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Quoted prices, credit terms and other bid specifications.
- Recorded accurate and efficient records in customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained and mentored new sales representatives.
Aura
Beauty Advisor
2015.10 - 2016.06 (8 months)
Job overview
- Followed up with customers to increase satisfaction with purchases and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
University of Law Novi Sad, Serbia
Bachelor of Law from Law
University Overview
22 Octobar Zabalj,Serbia
High School Diploma
06.2009
University Overview
Skills
- Performing Evaluations
- Basic Computer Support
- Referral Network
- Regulatory and Statutory Compliance
- Workflow Schedules
- Status Updates
- Meeting Support
- Personnel Management
- Research and Analytical Skills
- Effective Problem-Solving
- Customer Relations and Communications
- Goal Attainment
- Order Accuracy
- Database Maintenance
Languages
Serbian
Native language
English
Advanced
C1
Polish
Upper intermediate
B2
Spanish
Intermediate
B1
Croatian
Proficient
C2
bosnian
Proficient
C2
Timeline
Manager's Assistant
Hopp Silesia
2022.09 - Current (2 years)
Sales Representative
H&M
2021.05 - 2022.01 (8 months)
Sales Consultant
AVIS
2018.05 - 2019.02 (9 months)
Sales Representative
Handy
2017.01 - 2018.05 (1 year & 4 months)
Beauty Advisor
Aura
2015.10 - 2016.06 (8 months)
University of Law
Bachelor of Law from Law
22 Octobar
High School Diploma
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