Years of Professional Experience
Brighrwell.M Moyo
Customer Service Representative
Warszawa
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
Work History
Customer Service Representative
Global Link
02.2018 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Technical Support Representative
Global link
02.2018 - 08.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers with product selection based on stated needs, proposed use and budget.
Education
Bachelor of Accountancy - Accounting And Finance
Vistula University
Warsaw Poland12.2024
Skills
- Active Listening
- Freight Operations
- Report Creation
- Order Fulfillment
- Retail Sales Customer Service
- Business Development Understanding
- Problem-Solving Ability
- Schedule Mastery
Timeline
Customer Service Representative
Global Link
02.2018 - 08.2021
Technical Support Representative
Global link
02.2018 - 08.2021
Bachelor of Accountancy - Accounting And Finance
Vistula University
Similar Profiles
Eric WellsEric Wells
Communication Lineman/Foreman at Global LinkCommunication Lineman/Foreman at Global Link
Morelba OsorioMorelba Osorio
Treasury, Bookeping and Payroll Coordinator at GLOBAL LINK STUDIES INC.Treasury, Bookeping and Payroll Coordinator at GLOBAL LINK STUDIES INC.
Joana Marie SmithJoana Marie Smith
Call Center Customer Service Representative at Global Link BPOCall Center Customer Service Representative at Global Link BPO