Brita Chamunorwa
Summary
Driven Customer Service Representative with a proven track record at Mbiru Chamunorwa, enhancing customer satisfaction and loyalty through effective problem-solving and active listening. Streamlined processes for 30% reduced wait times, demonstrating critical thinking and a focus on impactful results. Skilled in both interpersonal communication and technical navigation, elevating user experiences and business outcomes. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Mbiru Chamunorwa
05.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Nursing
Goromonzi High School
Harare Zimbabwe 09.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Mbiru Chamunorwa
05.2022 - 05.2023
Nursing
Goromonzi High School
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