Bruce Tegladja Normesinu
Poznan,30
Summary
Driven by a track record of improving operational efficiency and fostering team development, used strong analytical skills and a teamwork orientation at InterKadra to significantly reduce employee turnover. My experience ranges from technical support to warehouse management, with a focus on staff development and critical thinking to achieve measurable outcomes. Detail-driven Tax Compliance and Administrative Officer focused on maximizing company compliance with applicable laws and standards. Knowledgeable about internal controls, process evaluations, and procedural reviews.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Workforce Support Coordinator
InterKadra
04.2024 - Current
- Reviewed timesheets for anomalies and worked with supervisors to correct issues.
- Assessed individual employee strengths and weaknesses to tailor specific support plans aimed at facilitating personal growth.
- Maintained detailed records of all workforce support activities, enabling accurate reporting on program successes and areas for improvement.
- Reduced employee turnover rates by providing personalized career counseling and development opportunities.
Technical Care Expert
AT&T Global Services
08.2023 - 03.2024
- Improved customer satisfaction by providing timely and accurate technical support for various products.
- Reduced call-backs from clients by carefully documenting previous interactions in the CRM system.
- Skillfully navigated multiple software tools and systems to efficiently assist customers with their inquiries.
- Provided technical support and resolved customer issues through chats and phone calls
- Enhanced customer satisfaction by providing efficient technical support and troubleshooting solutions.
Operations Supervisor
Canpol Arts and Smart
Poznan, Greater Poland
03.2022 - 07.2023
- Supervised daily operations and managed teams
- Implemented process improvements to enhance efficiency by 15%
- Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
- Monitored inventory levels closely, making proactive adjustments to prevent stockouts or overstock situations.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Administrative Assistant
Ghana Health Service
10.2019 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Tax Compliance Officer- Intern
Ghana Revenue Authority
06.2018 - 09.2019
- Conducted regular reviews of taxpayer accounts to identify any inconsistencies or potential areas of concern.
- Developed strong relationships with stakeholders, fostering a collaborative environment for addressing compliance issues.
- Managed caseloads efficiently, prioritizing high-risk cases for optimal results in combating non-compliance behavior.
- Assisted in the creation of new policies aimed at enhancing overall tax compliance levels within the jurisdiction.
Accounting Clerk - Intern
Takoradi Technical University
06.2016 - 09.2017
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Input high volumes of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
Classroom Teacher
Epinal Preparatory School
01.2014 - 07.2015
- Collaborated with parents, administrators, and counselors to develop improvement plans for struggling students.
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
- Developed strong relationships with parents through regular communication, promoting involvement in their child''s education.
Education
Master of Science - Agricultural Economics
Poznan University of Life Sciences
Poznan, Poland 10.2020 - 06.2022
Bachelor of Science - Business Management
University of Cape Coast
Cape Coast, Ghana 08.2015 - 09.2019
Skills
Certification
Diploma in Effective Bookkeeping and Payroll
Academic Honor and Awards
- Best student in Management and economics, Wesley Grammar High school
- Best Graduating student Award, Epinal Junior High School
Scholarship
European Union, European Social Fund (2020-2022)
Voluntary Work
Care Africa 2017 - 2019
Provided financial literacy training and supported entrepreneurial projects in communities that are underprivileged in the Central region of Ghana
Leadership Positions Held
- Financial Secretary, Association of Ghanaians in Poznan, 2024
- Organizing Secretary, Galo-Sota Development Association, 2019
- PRO, University of Cape Coast Association of business Students, 2018
- President, Bible Believers Campus Fellowship, University of Cape Coast, 2017-2019
- Accounting Course Representative, University of Cape Coast, 2015
- PRO, Future leaders Club, Wesley Grammar High School, 2013
- Organizing Secretary, Scripture Union, Wesley Grammar High School, 2012
- Class President, Wesley Grammar High School, 2011-2014
Timeline
Workforce Support Coordinator
InterKadra
04.2024 - Current
Diploma in Effective Bookkeeping and Payroll
12-2023
Accounts Receivable Management
12-2023
Technical Care Expert
AT&T Global Services
08.2023 - 03.2024
Operations Supervisor
Canpol Arts and Smart
03.2022 - 07.2023
Master of Science - Agricultural Economics
Poznan University of Life Sciences
10.2020 - 06.2022
Administrative Assistant
Ghana Health Service
10.2019 - 12.2020
Tax Compliance Officer- Intern
Ghana Revenue Authority
06.2018 - 09.2019
Accounting Clerk - Intern
Takoradi Technical University
06.2016 - 09.2017
Bachelor of Science - Business Management
University of Cape Coast
08.2015 - 09.2019
Classroom Teacher
Epinal Preparatory School
01.2014 - 07.2015
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