Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

Bryan Chiluiza

Katowice Metropolitan Area

Summary

Experienced professional with a strong track record in lead generation, qualification, and deal closing across LATAM, Spain, and EMEA markets. Skilled at organizing and managing appointments while conducting thorough research on potential clients. Thrives in high-pressure environments and consistently exceeds challenging sales targets.

Overview

7
7
years of professional experience

Work History

Sales Development Representative Spain / LATAM

BIMobject
03.2024 - Current
  • Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Utilized SalesForce and LinkedIn Sales Navigator to manage sensitive client information and update existing and new client profiles.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Achieved and exceeded monthly targets.
  • Participated in trade shows and other promotional events to build brand awareness and generate leads.
  • Conducted market research to identify potential opportunities and understand customer needs.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Sales Account Executive LATAM / EMEA

OANDA
08.2022 - 12.2023
  • Attended networking events to build relationships and identify sales opportunities.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Developed and managed strong and growing pipelines of prospective individual customers.
  • Trained clients on product features and updates to secure buy-in.
  • Leveraged CRM to collect, organize, and manage sales data and customer information.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Senior Customer Support Specialist

Daftcode
08.2019 - 07.2022
  • Served customer account and technical needs across 25+ daily calls, 50+ chats, and 80+ emails, consistently meeting productivity and quality targets.
  • Resolved concerns with products or services to help with retention and maintain sales.
  • Maintained and managed customer files and databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Leveraged consultative approach to gather customer details and technical data.

Customer Support Representative

Customer Heroes
12.2017 - 08.2019
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.

Education

Master's Degree - Management & Digital Marketing

Kozminski University
Warsaw, Poland
09.2023

Minor - Business of Sports and Entertainment

Amsterdam University of Applied Sciences
06.2022

Bachelor's degree - International Relations

University of Warsaw
Warsaw, Poland
09.2019

Skills

  • Lead Qualification
  • Marketing support
  • Teamwork and Collaboration
  • CRM Tracking
  • Product Demonstration
  • Customer Relationship Building
  • Cold-calling
  • Salesforce proficiency
  • Objection handling

Languages

Spanish
Proficient
C2
English
Advanced
C1
Polish
Intermediate
B1

Hobbies

- Sports Events

- Grill

- Family & friends

Timeline

Sales Development Representative Spain / LATAM

BIMobject
03.2024 - Current

Sales Account Executive LATAM / EMEA

OANDA
08.2022 - 12.2023

Senior Customer Support Specialist

Daftcode
08.2019 - 07.2022

Customer Support Representative

Customer Heroes
12.2017 - 08.2019

Master's Degree - Management & Digital Marketing

Kozminski University

Minor - Business of Sports and Entertainment

Amsterdam University of Applied Sciences

Bachelor's degree - International Relations

University of Warsaw

Similar Profiles

CREATE PROFILE
Bryan Chiluiza