Bryan Padmanabadoo
Avenue Mercedes Saint Pierre
Summary
Motivated and dedicated individual with experience in project management, customer service and sales and data processing. Skilled in building customer relationships, understanding customer needs and equipping customers with adequate products and services. Strong communication and interpersonal skills. Highly organized, hardworking and passionate professional. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Business Analyst
Global Transaction Banking BU
10.2021 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions with all impacted internal and external stakeholders.
- Developed high-quality documentation to support training efforts, helping employees fully understand new IB platform for Non-Individual customers and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement and change management.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Supervisor
Customer Onboarding Operations BU
11.2017 - 10.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks while maintaining quality work
- Processing of Internet Banking requests for all Non-Individual customers within established SLA and OLA
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Customer Service Agent
Contact Centre BU
05.2015 - 10.2017
- Provided assistance to Non-Individual CIB customers through onsite demo to effect single and bulk payment transactions via digital channels
- Equipped customers with relevant products and services to facilitate their daily operations
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Data Processing Clerk
Remote Banking BU
05.2011 - 04.2015
Teller
Retail SBU
06.2009 - 04.2011
Education
Diploma in Management Studies -
University of Mauritius
Reduit, Mauritius08.2013
Higher School Certificate (1st Attempt) -
Saint Joseph's College
Curepipe, Mauritius11.2008
School Certificate (1st Attempt) -
SMT Indira Ghandi SSS
Quartier Militaire, Mauritius11.2006
Skills
- Ability to cope with pressure, meet deadlines and multitask
- Customer service oriented attitude
- Speak fluently English and French
- Very good planning and organization skills
- Trustworthy
- Hard worker
- Always eager to help other colleagues
Football, Poker, Reading, Social activities
Football, Poker, Reading, Social activities
Timeline
Business Analyst
Global Transaction Banking BU
10.2021 - Current
Supervisor
Customer Onboarding Operations BU
11.2017 - 10.2021
Customer Service Agent
Contact Centre BU
05.2015 - 10.2017
Data Processing Clerk
Remote Banking BU
05.2011 - 04.2015
Teller
Retail SBU
06.2009 - 04.2011
Diploma in Management Studies -
University of Mauritius
Higher School Certificate (1st Attempt) -
Saint Joseph's College
School Certificate (1st Attempt) -
SMT Indira Ghandi SSS
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