CABUZ SEBASTIAN
Krakow
Summary
Customer Service Representative and Sales Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and to close selling deals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Call Center Representative
HCL Technologies
03.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Customer Support for Google Ads - Majorel
Majorel
09.2022 - 03.2023
- Client Service / Call Center | Advertising / Marketing / PR
- Increased overall campaign performance by analyzing and optimizing Google Ads strategies.
- Improved client satisfaction with regular communication, progress reports, and prompt issue resolution.
- Managed multiple accounts simultaneously by setting up, monitoring, and optimizing campaigns for various industries.
- Developed keyword targeting strategies for search ads that drove increased traffic and conversions on client websites.
Bartender, Hostess, Waiter, Manager Assistant - Vintage Pub
Vintage Pub
05.2020 - 09.2021
- Management | Food and Drinks
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
GMB Representative - GMB
GMB
06.2019 - 05.2020
- Sales | IT / Telecom
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
Bartender, Hostess, Waiter, Assistant Manager - El Comandante
El Comandante
06.2016 - 09.2018
- Sales | Food and Drinks
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Bachelor's degree - Public Relationships and Comunication
National School Of Politics And Social Studyes
Bucharest, Romania01.2022
Skills
- Customer Relationship Management
- Complaint Resolution
- Customer Service
- Technical Support
- Sales Closing
- Romanian Fluency
- English Fluency
Personal Information
Title: Customer Support for Google Ads - Majorel
Certification
Cambridge English Qualificstions
ECDL Certificate
Languages
Romanian
Native or Bilingual
English
Native or Bilingual
Polish
Limited Working
Timeline
Call Center Representative
HCL Technologies
03.2023 - Current
Customer Support for Google Ads - Majorel
Majorel
09.2022 - 03.2023
Bartender, Hostess, Waiter, Manager Assistant - Vintage Pub
Vintage Pub
05.2020 - 09.2021
GMB Representative - GMB
GMB
06.2019 - 05.2020
Bartender, Hostess, Waiter, Assistant Manager - El Comandante
El Comandante
06.2016 - 09.2018
Bachelor's degree - Public Relationships and Comunication
National School Of Politics And Social Studyes
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