Caitlin Botha
Milton Keynes
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Manager
BEAN
01.2024 - Current
- Enhanced client satisfaction by effectively addressing concerns and resolving issues in a timely manner.
- Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
Research Analyst & Benefits consultant
BEAN
04.2023 - Current
Bartender
Revolution De Cuba
01.2023 - 05.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Student’s Union President
University Of Buckingham
01.2022 - 12.2022
- Enhanced union member satisfaction by addressing concerns and implementing solutions in a timely manner.
- Strengthened relationships with key individuals through effective communication and collaboration strategies.
- Advocated for students rights, leading to the implementation of student focus within the organization.
- Improved communication between students and university staff by serving as a liaison to address concerns and provide feedback.
Carer
Independent Management
06.2021 - 12.2021
- Administered medications accurately, ensuring proper dosage and timely intake.
- Assisted patients with daily living activities, promoting independence and dignity.
Student ambassador
University Of Buckingham
01.2021 - 12.2021
- Increased student engagement by organizing and leading campus tours for prospective students and their families.
- Enhanced university reputation by representing the institution at various events, including open houses and college fairs.
- Assisted in boosting enrollment numbers by providing personalized support to incoming students during orientation week activities.
Nanny
Independent Management
01.2021 - 06.2021
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
Education
Bachelor of Science - Psychology
University of Buckingham
England12.2021
High School Diploma -
Kingsmead College
South Africa12.2018
Skills
- Project Management
- Quality Control Enhancement
- Organizational Ability
- Public Speaking
- Staff Supervision
- Time Management
- Organizational Skills
- Strong Leadership
- Conflict Resolution
- Strategic Planning
Accomplishments
Head of Squash
Full colours for Netball
Achievements And Accomplishments
- Head of squash in 2018 for my high school
- Obtaining a 2:1 in BSc psychology
- Being elected as the Student’s Union president for The University of Buckingham.
- Obtaining the honorary role of being the Swan Bearer in the 2022 graduation ceremonies at The University of Buckingham leading the procession.
- Being selected to sit on a student advisory panel investigating drug use within the United Kingdom
Volunteer Experience
- Student drug use project advisory panel, 2022
- Sexual abuse helpline, 2021-2022
- Adoption home, 2019-2020
Hobbies and Interests
- I spend my time usually partaking in physical activity:
- I often go to the gym as a means of clearing my head and motivating myself.
- I regularly play squash, either practising by myself or playing in a league.
- I play netball in a friendly league.
References
On request.
Certification
IELTS Certificate
TEFL Certificate
Languages
Afrikaans
Bilingual or Proficient (C2)
Timeline
Client Manager
BEAN
01.2024 - Current
Research Analyst & Benefits consultant
BEAN
04.2023 - Current
Bartender
Revolution De Cuba
01.2023 - 05.2023
Student’s Union President
University Of Buckingham
01.2022 - 12.2022
Carer
Independent Management
06.2021 - 12.2021
Student ambassador
University Of Buckingham
01.2021 - 12.2021
Nanny
Independent Management
01.2021 - 06.2021
Bachelor of Science - Psychology
University of Buckingham
High School Diploma -
Kingsmead College
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