Camilla Hlongwane
Czeresniowa 67/18A, Warsaw
Summary
Strong communicator with excellent organizational and time management skills, committed to providing courteous, prompt and accurate service to large volume of incoming calls. Experience in managing outbound and inbound calls and handling them with patience and tact. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
4
4
years of professional experience
Work History
Human Capital Assistant
RioZim LTD
07.2021 - 01.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff, transferring calls and processed requests.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Acted as liaison between organization and external benefits providers and vendors.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork
Data Entry Clerk
Plan International Zimbabwe
02.2020 - 06.2021
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Preserved customer confidence and protected operations by keeping information confidential
Customer Support Representative
TelOne
12.2018 - 01.2020
- Connected with customers to address questions and resolve issues through phone and email.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Managed over 50 customer calls per day
Education
Bachelor of Science - Nursing
WSEI University
Warsaw, Poland03.2026
Bachelor of Arts - Development Studies
Midlands State University
Gweru, Zimbabwe12.2018
Skills
- Call Management
- Account Updating and account management
- Service Recommendations
- Call Center Operations
- Customer Service and customer inquiries
- Written and Oral Communication
- Customer Needs Assessment
- Brand Promotion
- Data Entry
Languages
Ndebele
Native language
English
Advanced
C1
Timeline
Human Capital Assistant
RioZim LTD
07.2021 - 01.2023
Data Entry Clerk
Plan International Zimbabwe
02.2020 - 06.2021
Customer Support Representative
TelOne
12.2018 - 01.2020
Bachelor of Science - Nursing
WSEI University
Bachelor of Arts - Development Studies
Midlands State University
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