CARLOS SILVA
Wroclaw
Summary
Dynamic Business Change Manager with a proven track record at BNP Paribas, skilled in business process improvement and critical thinking. Successfully led training initiatives and streamlined operations, enhancing team performance and efficiency. Proficient in Excel and VBA, I foster collaboration and drive impactful change within organizations.
Overview
23
23
years of professional experience
Work History
Business Change Manager
BNP Paribas
12.2023 - Current
- Analyzed business requirements to identify opportunities for operational improvements.
- Coordinated training sessions to enhance staff capabilities in new systems and procedures.
- Supported project teams in executing change initiatives aligned with organizational goals.
- Conducted impact assessments to evaluate effectiveness of change initiatives on business operations.
- Perform user acceptance tests and ensure the good execution and quality of the testing, namely review of the results, ensure identification of anomalies and their correction.
US Income Team Leader
BNP Paribas
07.2021 - 12.2023
- Developed training materials and conducted workshops to improve team performance and knowledge.
- Promote team building activities
- Participation on recruitment process
- Provide regular report to management
- Participate and create projects to improve efficiency
- Perform regular controls on production
- Always available to support the team when needed
- Implemented performance metrics and conducted regular performance reviews to drive continuous improvement and accountability.
US Income Supervisor
BNP Paribas
07.2017 - 07.2021
- Led daily operations to ensure compliance with financial regulations and internal policies.
- Mentored team members, fostering professional growth and enhancing overall team performance.
- Streamlined workflow processes, improving efficiency and reducing operational bottlenecks.
- Implemented training programs that increased staff competency in key financial systems.
- Participation in efficiency improvement projects.
Account Manager
Genius Mediação De Seguros SA
12.2002 - 01.2017
- Insurance risk analysis
- Insurance policy issuance
- Database creation in Access to support services
- Insurance simulator creation in Excel
- Insurance technical support to agents
Education
High School Diploma -
Portuguese Insurance Association Professional School
Lisbon, Portugal09-2022
Skills
- Business process improvement
- Critical thinking skills
- Proficient in Excel and VBA
- Jira and ServiceNow proficiency
- Database management
- Teamwork
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Polish
Elementary
Timeline
Business Change Manager
BNP Paribas
12.2023 - Current
US Income Team Leader
BNP Paribas
07.2021 - 12.2023
US Income Supervisor
BNP Paribas
07.2017 - 07.2021
Account Manager
Genius Mediação De Seguros SA
12.2002 - 01.2017
High School Diploma -
Portuguese Insurance Association Professional School