CARLTON ISHEANESU MUDYIWA
Warsaw
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Fleet Manager
Alepo Logistics
11.2022 - 10.2024
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Customer Relations & Logistics:
I worked with customers to ensure timely deliveries. I also addressed customer concerns related to fleet operations. Furthermore I optimized routes and delivery schedules for efficiency.
Client Relations Manager
Quick Tick Media
03.2020 - 09.2022
- Conducted regular client feedback sessions, utilizing insights gathered to identify areas for enhancing the overall service experience.
- Developed plans to build client relations.
- Collected and logged client feedback about service experience to identify areas for improvement.
- Facilitated open lines of communication between clients and internal departments, effectively addressing any concerns or issues that arose.
- I handled inquiries about photography services, pricing, and availability.
- I scheduled bookings and managed appointments. Furthermore, I addressed customer concerns and ensured a smooth client experience.
Education
Bachelors in Computer Science - Computer Engineering
Vistula University
Warsaw Poland06-2028
Skills
- Fleet management
- Project management
- Customer retention
- MS office suite, MS word & Database Handling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Customer relationship management
- Active listening
- Decision-making
- Business development and planning
- Interpersonal skills
- Client relations
- Customer complaint resolution
- Critical thinking
- Data entry
- Customer satisfaction measurement
Languages
English
Native language
French
Intermediate
B1
Timeline
Fleet Manager
Alepo Logistics
11.2022 - 10.2024
Client Relations Manager
Quick Tick Media
03.2020 - 09.2022
Bachelors in Computer Science - Computer Engineering
Vistula University
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