Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmella Isimbi

Warsaw,14

Summary

A person with excellent communication skills and experience with
customer service. Continuously wants to grow and gain new
experience. To seek and maintain full-time position that offers
professional challenges utilizing interpersonal skills, excellent time
management and problem-solving skills.I am a hardworking person who always look forward to completing the set of goals in each time.

Overview

1
1
year of professional experience

Work History

Ai Data Annotator

Transperfect Polska
10.2023 - Current
  • Demonstrated strong attention to detail when working on complex projects involving multiple layers of information.
  • Ensured adherence to data privacy policies while handling sensitive information during the annotation process.
  • Enhanced data accuracy by meticulously annotating and labelling various data types.
  • Collaborating with cross function teams to ensure we provide good
    service to our customers.
  • Data entry- following provided company guidelines, input data and
    information.

IT Support Specialist

Amazon
06.2023 - 09.2023
  • maintenance of computers hardware
  • Trouble shooting
  • Documentation
  • Graphic Design
  • Resolving technical issues
  • Installing software
  • Resetting passwords
  • Answered questions and provided information to customer about new software or hardware
  • Managed backup and recovery of data assets to safeguard system availability.


Contact Center Associate

Sitel
02.2023 - 04.2023
  • Responsible for outbound calls, helping merchants to activate their account.
  • Escalate queries when required to appropriate personnel, monitor ticket queues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered average of 80 calls, emails and faxes per day, addressing
  • customer inquiries, solving problems and providing product information.

Education

BBA - Business Administration And Management

Warsaw University of Business Management
Warsaw, Poland
03.2026

Skills

Excellent communication skills
Accounting skills B
Analytical and decision-making skills
Teamwork
Negotiation Analytical/problem-
Solving skillsCreative Thinking
IT skills

Customer service
Leadership
Using SAP tools
Slack skills
Manual development
On-site observations

Microsoft office

Excellent listener, Friendly, courteous, & service oriented

Staff training & coaching

Multitasking

Sales

Languages

English
Proficient
C2
French
Upper intermediate
B2
Polish
Beginner
A1

Timeline

Ai Data Annotator

Transperfect Polska
10.2023 - Current

IT Support Specialist

Amazon
06.2023 - 09.2023

Contact Center Associate

Sitel
02.2023 - 04.2023

BBA - Business Administration And Management

Warsaw University of Business Management

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Carmella Isimbi