Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Caroline Bakayawu

Łódź

Summary

Experienced in teaching and customer service, with a proven ability to effectively communicate, identify individual needs, and provide tailored support for success. Seeking an opportunity in a customer-focused organization to utilize communication, problem-solving, and organizational skills for enhancing client experiences and supporting company goals. Results-driven call center professional with solid experience in customer service and communication. Efficiently resolves issues and maintains high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

3
3
years of professional experience

Work History

Call Centre Representative

STR DENT HOSPITAL
12.2022 - 09.2024
  • Company Overview: Turkey
  • Handled both inbound and outbound calls, assisting patients with inquiries and appointments
  • Provided detailed information about dental treatments, procedures, products, promotions and estimated timelines
  • Consulted with doctors to ensure accurate diagnoses and treatment plans tailored to each patient
  • Prepared detailed invoices, outlining treatment costs, hospital fees, and accommodation expenses
  • Coordinated accommodations for international patients, including hotel reservations and transportation from the airport to the hospital and hotel
  • Managed patient experience by following up on their satisfaction, treatment progress, and recovery process
  • Acted as a liaison between international patients and the hospital, ensuring seamless communication and exceptional service
  • Participated in team meetings to discuss custom feedback, process improvement, maintaining a high level of professionalism and on how to achieve best customer satisfaction
  • Turkey
  • Achieved the highest customer satisfaction rating, consistently receiving positive feedback and acknowledgement from patient for providing exceptional customer service

English and History Teacher

Assex Primary School
07.2019 - 10.2022
  • Company Overview: Johannesburg South Africa
  • Planned and delivered engaging English and History lessons, tailored to meet the diverse needs of students
  • Assigned and reviewed homework, exercises, and in-class activities to reinforce learning objectives
  • Designed, administered, and graded exams to evaluate student performance and understanding of the material
  • Provided personalized feedback to students, identifying areas for improvement and offering targeted support
  • Maintained open communication with students to foster a positive and inclusive learning
  • Monitored student progress and adapted teaching strategies to ensure academic success
  • Johannesburg South Africa

Education

High school diploma -

Perseverance College
Gutu

TESOL/TEFL Certificate - Teaching English as a Second Language (ESL)

Worldtesolacademy

Skills

  • Customer Service
  • Knowledge of products and services
  • Communication
  • Problem Solving-skills
  • Organization and Coordination
  • Administrative Tasks
  • Point of Sale
  • Time Management
  • Positive Attitude
  • Empathy and Understanding
  • Adaptability and Flexibility
  • Problem-solving skills
  • Data entry

Languages

Fluent in English

Timeline

Call Centre Representative

STR DENT HOSPITAL
12.2022 - 09.2024

English and History Teacher

Assex Primary School
07.2019 - 10.2022

TESOL/TEFL Certificate - Teaching English as a Second Language (ESL)

Worldtesolacademy

High school diploma -

Perseverance College

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Caroline Bakayawu