Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Caroline Kwiatuszewska-Zając

Krakow

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

TE Conectivity
05.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service

HSBC
04.2021 - 02.2023
  • Provided exceptional customer service, addressing concerns promptly and courteously.
  • Provided excellent customer service to subscribers and businesses.
  • Strengthened company reputation by delivering exceptional customer service and support.
  • Streamlined order processing for faster customer service and increased sales.

Analyst

HCL
06.2019 - 08.2020
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Queried databases for information needed for report processing.

HR Service Advisor

Lufthansa Global Business Services
09.2018 - 04.2019
  • Coordinated company-wide events such as team building activities or volunteer opportunities that enhanced employee morale and engagement.
  • Improved employee satisfaction by implementing streamlined HR processes and procedures.
  • Created a positive work environment by proactively addressing employee concerns through open communication channels.
  • Collaborated with cross-functional teams to develop comprehensive workforce planning strategies, addressing staffing needs and skill gaps within the organization.

Sales Specialist

Supernova Theatre
09.2017 - 02.2018
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.

Education

Bachelor of Arts -

Music Academy
Lodz, Poland
06.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Microsoft Outlook

Languages

German
Advanced
C1
English
Upper intermediate
B2

Timeline

Customer Service Representative

TE Conectivity
05.2022 - Current

Customer Service

HSBC
04.2021 - 02.2023

Analyst

HCL
06.2019 - 08.2020

HR Service Advisor

Lufthansa Global Business Services
09.2018 - 04.2019

Sales Specialist

Supernova Theatre
09.2017 - 02.2018

Bachelor of Arts -

Music Academy

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Caroline Kwiatuszewska-Zając