Casper Skov Hansen
Copenhagen
Summary
Dynamic professional with extensive experience in customer service and airline procedures, notably at Menzies Aviation. Demonstrated leadership in high-pressure environments, enhancing team productivity and passenger satisfaction. Skilled in empathetic communication and problem-solving, ensuring seamless check-in and boarding processes.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Menzies Aviation
04.2024 - Current
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Knowledge about airline safety procedures
Supervisor
Starbucks
10.2020 - 04.2024
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Sales Assistant
Babysam
10.2019 - 06.2021
Education
High School - HHX
Niels Brock Det Internationale Gymnasium
Copenhagen06.2023
Elementary -
Ørestad Skole
Copenhagen06.2020
Skills
- Passenger Assistance
- Customer service
- Check ind and boarding of airplanes
- Knowledge of airline procedures
Timeline
Passenger Service Agent
Menzies Aviation
04.2024 - Current
Supervisor
Starbucks
10.2020 - 04.2024
Sales Assistant
Babysam
10.2019 - 06.2021
High School - HHX
Niels Brock Det Internationale Gymnasium
Elementary -
Ørestad Skole
Similar Profiles
Wasayur RehmanWasayur Rehman
Passenger Service Agent at Menzies AviationPassenger Service Agent at Menzies Aviation
Sara Carmina AlegreSara Carmina Alegre
Passenger Service Agent at Menzies AviationPassenger Service Agent at Menzies Aviation
Bryant CarlsonBryant Carlson
GSE Mechanic at Menzies AviationGSE Mechanic at Menzies Aviation
Logan AndersonLogan Anderson
Lead Ramp Agent at Menzies AviationLead Ramp Agent at Menzies Aviation
Ganesh LankalapalliGanesh Lankalapalli
Project Engineer at ABB Global Industries & Services Ltd.Project Engineer at ABB Global Industries & Services Ltd.