Summary
Overview
Work history
Education
Skills
Timeline
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CATHERINE MALAKI YOHANA

CATHERINE MALAKI YOHANA

Warsaw

Summary

Reliable entry customer service officer with background in providing helpful support to new and existing clients. Friendly, hardworking and energetic communicator. Proven success at improving customer retention through exceptional service and account management.

Overview

2
2
years of professional experience
2
2
years of post-secondary education

Work history

Shop Assistant

Lilian Home Market
Mwanza
09.2020 - 09.2022
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Recorded and processed customer data accurately.
  • Responded to and summarised customer complaints and feedback.
  • Responded to customer queries and provided excellent customer service.

Education

Certificate of Higher Education - Physics, Geography, Mathermatics

Marian Girls' High School
Mwanza, Tanzania
02.2018 - 06.2020

Airline transport Pilot Licence - Aviation

Lot Flight Academy
Warsaw, Poland
02.2023 -

Skills

  • Accurate money handling
  • Customer service oriented
  • Telephone skills
  • Customer loyalty building
  • Team player and easy to work with
  • communication skills
  • Humble

Timeline

Airline transport Pilot Licence - Aviation

Lot Flight Academy
02.2023 -

Shop Assistant

Lilian Home Market
09.2020 - 09.2022

Certificate of Higher Education - Physics, Geography, Mathermatics

Marian Girls' High School
02.2018 - 06.2020

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CATHERINE MALAKI YOHANA