Cedrick Niyonzima
Krakow,dobrego pasterza
Summary
Experienced IT professional with focus on analysis and problem-solving. Capable of delivering robust IT solutions by leveraging technical expertise and analytical skills. Skilled in enhancing system performance and streamlining operations.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
IT Analyst
HCL Technologies
Krakow, Lesser Poland
11.2022 - Current
- Managed database systems effectively, ensuring data integrity and access control.
- Implemented security measures to protect sensitive information.
- Assessed business needs, recommending suitable IT strategies accordingly.
- Optimised hardware and software configurations for improved performance.
- Use the Call Tracking System to document and manage problems, work requests and their
respective resolutions and circumventions - Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end
users
Process Associate
Genpact
Krakow, Małopolskie
07.2021 - Current
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow, and overall business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
Customer Service Representative
Reconext
Bydgoszcz, -kuja Pomoske
01.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
A2 - electronics and telecommunication
APACE
Bachelor in logistics - logistics
Uniwersytet WSB Merito Bydgoszcz
09.2020 - 07.2024
Skills
- Customer Relations
- Application support mastery
- Teamwork
- Interpersonal Communication
- MS Office
- Adapting to change
- Time management efficiency
- Quality assurance practices
- Database administration and maintenance
- Tech training facilitation
Custom
English fluent
French fluent
Kinyarwanda fluent
Timeline
IT Analyst
HCL Technologies
11.2022 - Current
Process Associate
Genpact
07.2021 - Current
Bachelor in logistics - logistics
Uniwersytet WSB Merito Bydgoszcz
09.2020 - 07.2024
Customer Service Representative
Reconext
01.2020 - 07.2021
A2 - electronics and telecommunication
APACE
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