CEDRINE KEZA
Toruń,Poland
Summary
Detail-oriented Business Informatics graduate with a strong foundation in IT, data analysis, and technical documentation. Analytical, quick to learn, and effective in teamwork. Proficient in Microsoft Office and Excel, with English at B2 level and French at B1 level, currently working towards B2. Motivated to develop IT skills and contribute to innovative solutions.
Overview
2
2
Languages
12
12
years of post-secondary education
7
7
years of professional experience
Work history
ASSOCIATE INVOICING OFFICER
CAPGEMINI
Krakow, Poland
2021.11 - 2026.07
- Resolved customer issues and handled queries at first contact for rapid support.
- Matched client needs with company skills during intake and assignment.
- Contacted responsible contacts by email for French and English invoice queries.
Electronic Repair & Maintenance Assistant
ADECCO
BYDGOSZCZ, Poland
2021.04 - 2021.11
- Diagnose faults using checks and handle electronics safely throughout repairs.
- Set up devices and capture readings to record household activity data.
- Troubleshoot household item faults and replace worn components to restore function.
- Clean surfaces using suitable products and follow hygiene routines for safe results.
Customer Care Representative
MTN Rwanda
KIGALI, Rwanda
2019.06 - 2020.01
- Answer incoming calls and respond to customer emails for fast support.
- Manage customer complaints by investigating details and applying agreed resolution steps.
- Identify issues, escalate concerns to supervisors, and track follow-up actions.
Education
Master degree - Business Informatics (IT in Business)
Wyzsza Szkola Bankowa W Bydgoszcz (WSB University)
Bydgoszcz, Poland 2024.11 - 2026.07
Bachelor degree - Management(International Business-Management)
Wyzsza Szkola Bankowa W Torun (WSB University)
Torun, Poland 2021.03 - 2024.04
High School Diploma - Mathematics, Economics, Geographic
Ecole Notre Dame de la Providence de Karubanda
Rwanda 2014.01 - 2018.11
Bachelor of Science - Leadership Core (International relations)
University of Rwanda (Campus Rwanda)
Rwanda 2019.09 - 2021.11
Skills
- Basic Programming & IT Knowledge
- Business Informatics
- Software Configuration
- Data Analysis & Problem-Solving
- Technical Documentation
- Analytical Thinking & Attention to Detail
- Teamwork & Collaboration
- Microsoft Office & Excel
- English – B2 (Communicative)
Languages
ENGLISH — B2
Advanced
FRENCH — B1
Intermediate
References
- Yvesizima012@gmail.com, +250781785323, MTN RWANDA
- Biuro.hq@adecco.com, +48223760900, ADECCO
Timeline
Master degree - Business Informatics (IT in Business)
Wyzsza Szkola Bankowa W Bydgoszcz (WSB University)
2024.11 - 2026.07
ASSOCIATE INVOICING OFFICER
CAPGEMINI
2021.11 - 2026.07
Electronic Repair & Maintenance Assistant
ADECCO
2021.04 - 2021.11
Bachelor degree - Management(International Business-Management)
Wyzsza Szkola Bankowa W Torun (WSB University)
2021.03 - 2024.04
Bachelor of Science - Leadership Core (International relations)
University of Rwanda (Campus Rwanda)
2019.09 - 2021.11
Customer Care Representative
MTN Rwanda
2019.06 - 2020.01
High School Diploma - Mathematics, Economics, Geographic
Ecole Notre Dame de la Providence de Karubanda
2014.01 - 2018.11