Summary
Overview
Work History
Education
Skills
Timeline
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Celine Zuze

Warsaw

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Customer Service Professional

Foundever
06.2023 - Current
  • Assisted customers by answering questions and responding to inquiries.
  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
  • Conducted thorough research to provide accurate information, enhancing the overall customer experience.

Mentor

Foundever
05.2024 - 07.2024
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.

Education

Bachelor in Economics - Economics

Vistula University
Warsaw, Poland
10-2025

Skills

  • Customer service excellence
  • Language proficiency
  • Staff education and training
  • Documentation
  • Sales skills
  • Soft skills

Timeline

Mentor

Foundever
05.2024 - 07.2024

Customer Service Professional

Foundever
06.2023 - Current

Bachelor in Economics - Economics

Vistula University

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Celine Zuze