CHAITANYA SHARMA
Osieck,Mazovia
Summary
Accomplished IT professional with extensive expertise in hardware installation and maintenance, strategic planning, and security protocols. Demonstrates proficiency in desktop support, software installation, and upgrades, alongside adeptness in IT equipment procurement and incident response handling. Skilled in Office 365 management, server maintenance, networking diagnostics, and hardware support. Committed to enhancing organisational efficiency through effective knowledge transfer and troubleshooting expertise. Aspires to leverage technical skills to drive innovation and optimise IT infrastructure within dynamic environments.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
Work history
IT support engineer
IP Global Services LTD
IT support engineer
IP Global Services LTD
Multi cities in Europe, Poland
2023.03 - Current
- Installation and configuration computer hardware components to enhance system functionality.
- Access points replacement and installation with new cablings.
- Network rack replacement/Cable tidy restructuring with pre and post testing ( Cable management ).
- SDWAN, WAN and LAN migration experience.
- AV devices installation with configurating multiple devices.
- Managed helpdesk requests effectively reducing downtime experienced by employees.
- Supported various operating systems and server technologies.
- APC and various UPS installation with configuration.
- Assisted various departments in maintaining network security and configured remote routers and firewalls.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Maintained network configuration, mapping and service records for accurate documentation.
- Site surveying with Access points mapping and gathering rack details with layout.
- Carried out new hardware installations and updates, keeping systems functional and secure.
Education
Bachelor of Business Administration - Business administration
WSGE
Jozefow 2016.10 - 2020.08
Skills
- Hardware installation and maintenance
- Strategic planning aptitude
- Knowledge transfer capability
- Security protocols knowledge
- Desktop support proficiency
- Troubleshooting expertise
- Software installation and upgrades
- IT equipment procurement
- Incident response handling
- Office 365
- Server maintenance
- Networking diagnostics
- Hardware support
Timeline
IT support engineer
IP Global Services LTD
2023.03 - Current
Bachelor of Business Administration - Business administration
WSGE
2016.10 - 2020.08
IT support engineer
IP Global Services LTD