CHANCHAL SHARMA

• Working on the end-to-end PTP process improvements and

standardization of PTP process

• Ensuring the smooth delivery handled by BPO in India in multiple

areas i.e. VMD, helpdesk, invoice processing, and payments

• Supporting month-end, year-end together
• Interim and year-end audit support
• Engaged in multiple projects, like the implementation of e-invoicing, VMD automation to streamline processes.
• Managed relationships with global vendors, handling contract negotiations, and ensured alignment with compliance and service level agreements (SLAs).

• Worked as a Global Process Owner to drive process efficiencies in PTP and manage a team of 21 people working in multiple sub-processes for PTP
• Implemented controls, coordinated with IT and operations teams, ensured SLA compliance.
• Preparing Process flows to help understand the process better and define RACI
• Managing and facilitating the flow of information across a diverse set of stakeholders from 25 countries to ensure seamless resolution of any potential issues or impact.
• Delivered business documentation (FMEA, DLPM, 3x3 matrices, Control Frameworks).
• Successfully led the transition and onshoring of PTP processes, ensuring seamless knowledge transfer, minimal business disruption, and timely stabilization.

• Handled Purchase Orders and month-end closing activities with cross-functional teams.
• Managed relationships with global vendors, handled contract negotiations, and ensured alignment with compliance and service level agreements (SLAs).