CHARIOT ATUHAIRE
Customer Service Representative
Szczecin
Summary
Customer service representative bringing good skill in both oral and written communication, active listening and problem solving. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Am Dedicated to increasing sales by providing the ultimate customer experience. Facilitate positive experiences through high quality customer care and prompt resolution of complaints and issues.
Offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Assistant teacher
Expercik krolewicza
Szczecin
08.2021 - Current
- Bilingual kindergarten with English language learning programme
- Develop lesson plan and and conduct English classes for preschooler
- Perform optical care academic support which isn't so far away from customer care services
Communication and Social Media Manager
Uganda volunteer for Peace
Kampala
01.2016 - 06.2017
- Improved page content and branding to achieve search engine optimization goals
- Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
- Increased customer engagement through social media.
- Sent and replied to volunteers' queries
- handled public relations, information output and medis requests.
- Communicated with followers to promptly respond to queries and monitor reviews.
Customer care agent
MTN
02.2012 - 11.2015
- Uganda, Kampala MTN is south African telecommunications company
- Answered constant flow of customer calls with upto 12 calls in queue per minute
- Used indoor CRM tool to provide primary customer support internal and external customers in fast-paced environment
- Customer satisfaction with forward -thinking strategies.
Education
Master of Arts - social sciences
Makerere University
04.2011 - 04.2014
High School Diploma -
Michael International School
Kampala, Uganda 02.2009 - 11.2010
Primary
Red Stars Primary School
Kampala,Uganda 02.1997 - 11.2004
Skills
Communication Skills and telephone services
Proficiency in customer relationship and management (CRM),(sales force,service desk, microsoft dynamics)
High level ERP systems' skills (SAP)Microsoft office, excel and powerpoint skills(micrsoft dynamics 365 and other tools)
Fast learner and highly dependable
Effective Problem Solving
Certification
First Aid Training, TWP, Szczecin
Timeline
First Aid Training, TWP, Szczecin
04-2022
Assistant teacher
Expercik krolewicza
08.2021 - Current
A2 Polish language
07-2020
A1 German language
03-2018
Volunteer at ICJE International, Berlin,Germany
08-2017
Communication and Social Media Manager
Uganda volunteer for Peace
01.2016 - 06.2017
Customer care agent
MTN
02.2012 - 11.2015
Master of Arts - social sciences
Makerere University
04.2011 - 04.2014
High School Diploma -
Michael International School
02.2009 - 11.2010
Primary
Red Stars Primary School
02.1997 - 11.2004