Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

CHARIOT ATUHAIRE

Customer Service Representative
Szczecin

Summary

Customer service representative bringing good skill in both oral and written communication, active listening and problem solving. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Am Dedicated to increasing sales by providing the ultimate customer experience. Facilitate positive experiences through high quality customer care and prompt resolution of complaints and issues.

Offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience
13
13
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Assistant teacher

Expercik krolewicza
Szczecin
08.2021 - Current
  • Bilingual kindergarten with English language learning programme
  • Develop lesson plan and and conduct English classes for preschooler
  • Perform optical care academic support which isn't so far away from customer care services

Communication and Social Media Manager

Uganda volunteer for Peace
Kampala
01.2016 - 06.2017
  • Improved page content and branding to achieve search engine optimization goals
  • Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
  • Increased customer engagement through social media.
  • Sent and replied to volunteers' queries
  • handled public relations, information output and medis requests.
  • Communicated with followers to promptly respond to queries and monitor reviews.

Customer care agent

MTN
02.2012 - 11.2015
  • Uganda, Kampala MTN is south African telecommunications company
  • Answered constant flow of customer calls with upto 12 calls in queue per minute
  • Used indoor CRM tool to provide primary customer support internal and external customers in fast-paced environment
  • Customer satisfaction with forward -thinking strategies.

Education

Master of Arts - social sciences

Makerere University
04.2011 - 04.2014

High School Diploma -

Michael International School
Kampala, Uganda
02.2009 - 11.2010

Primary

Red Stars Primary School
Kampala,Uganda
02.1997 - 11.2004

Skills

    Communication Skills and telephone services

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Certification

First Aid Training, TWP, Szczecin

Timeline

First Aid Training, TWP, Szczecin

04-2022

Assistant teacher

Expercik krolewicza
08.2021 - Current

A2 Polish language

07-2020

A1 German language

03-2018

Volunteer at ICJE International, Berlin,Germany

08-2017

Communication and Social Media Manager

Uganda volunteer for Peace
01.2016 - 06.2017

Customer care agent

MTN
02.2012 - 11.2015

Master of Arts - social sciences

Makerere University
04.2011 - 04.2014

High School Diploma -

Michael International School
02.2009 - 11.2010

Primary

Red Stars Primary School
02.1997 - 11.2004
CHARIOT ATUHAIRECustomer Service Representative