Charlene Ineza
Warsaw
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
Work History
Finance and Secretary Officer(English)
Mbabazi Cynthia
Kigali
01.2021 - 01.2022
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
Customer Service Advisor (English)
John Rwangombwa
Kigali
05.2020 - 10.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Call Center Customer Service Representative (TIGO)
Twahirwa John
Kigali
02.2019 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor - IT Management
Warsaw University of Businesses
Juliana Smulikowskiego 6/8, 00-389 Warszawa03.2025
High School Certificate - Computer Science
Appega Gahengeri TVET School
Kigali, Rwanda 11.2018
Skills
- Budgeting and finance expertise
- Finance and accounting operations
- Advanced computer proficiency (PC and Mac)
- Computerized diagnostics
- Excellent interpersonal skills
- Strong communication and interpersonal skills
- Time management skills
- Positive communication skills
Languages
English
Upper intermediate
B2
France
Elementary
A2
Timeline
Finance and Secretary Officer(English)
Mbabazi Cynthia
01.2021 - 01.2022
Customer Service Advisor (English)
John Rwangombwa
05.2020 - 10.2020
Call Center Customer Service Representative (TIGO)
Twahirwa John
02.2019 - 02.2020
Bachelor - IT Management
Warsaw University of Businesses
High School Certificate - Computer Science
Appega Gahengeri TVET School