Summary
Overview
Work History
Education
Skills
Timeline
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Charlene Kholosa

Lublin

Summary

Patient English Language Teacher with 3 years of experience. Extensively knowledgeable about adapting lesson plans for all types of students. Successful in maintaining professional and productive relationships with students.

Overview

5
5
years of professional experience

Work History

English Language Teacher

Kamila
09.2021 - 11.2021
  • Successfully improved English-speaking students' English grammar and vocabulary levels through written and interactive activities.
  • Evaluated student progress to offer recommendations for further development.
  • Established positive classroom management boundaries to create safe, known environment for behaviour among students.
  • Tutored and assisted students to help with English language comprehension and mastery.
  • Taught 10 lessons per week to over 8 students throughout all grade levels
  • Evaluated student progress to offer recommendations for further development

Customer Service Representative

ICLICK
05.2019 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information
  • Developed customer service policies and procedures to meet and exceed industry service standards
  • Managed timely and effective replacement of damaged or missing products

Customer Advisor

Edgars
01.2018 - 01.2019
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Engaged in consultative sales, cross-selling and up-selling activities to align customer needs with business offerings.
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Monitored customer service performance to enforce quality and accuracy standards

Traveller's Dream

Tendai Murewi
01.2017 - 07.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Organized and detail-oriented with a strong work ethic
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Education

Bachelor of Science - Nursing Practice

Higher School of Economics And Innovation
Lublin,Poland
03.2024

High School Diploma -

ST JOHNS HIGH SCHOOL EMERALD HILL
HARARE,ZIMABABWE
11.2016

Skills

  • Office Hours and Tutoring Support
  • TESL Certified
  • Online Classroom Knowledge
  • Team player
  • Good communication skills
  • Ability to grasp new concepts quickly

Timeline

English Language Teacher

Kamila
09.2021 - 11.2021

Customer Service Representative

ICLICK
05.2019 - 01.2020

Customer Advisor

Edgars
01.2018 - 01.2019

Traveller's Dream

Tendai Murewi
01.2017 - 07.2017

Bachelor of Science - Nursing Practice

Higher School of Economics And Innovation

High School Diploma -

ST JOHNS HIGH SCHOOL EMERALD HILL

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Charlene Kholosa