Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE SKILLS
ADDITIONAL INFORMATION
Timeline
Generic

Charles Adu

Warsaw

Summary

I am a self motivated and result oriented professional with 5 years working experience obtained in the field of IT and Business management. I have over the years amassed experience in QA testing, Customer Service Support and Business managerial roles. With the experience i have acquired from these diverse fields of work, i am equipped to perform to the maximum level expected from a professional. I am always ready to learn, adapt and thrive in dynamic environment where i can apply the skills acquired from previous experiences to solve complex challenges. I will be honored to bring my experience on board and impact positively to achieve the expected results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Assurance Tester

Lionbridge Technologies
10.2023 - Current
  • Analyzed and reported on the performance of the application.
  • Collaborated with the development team to resolve any issues identified during testing.
  • Bug Tracking
  • Developed and executed manual tests to ensure high-quality results
  • Communicating any issues to the game designers with the help of an “Issue and Project Tracking Software” Example: Jira.
  • Created plans and communicated deadlines to complete projects on time.
  • Built and maintained the relevancy testing process to establish future benchmarking and checks.

Customer Support Professional

Sitel Group
08.2021 - 10.2021
  • Demonstrated ability to provide exceptional customer service by consistently exceeding performance targets for response times, issue resolution, and customer satisfaction.
  • Managed high-volume inbound and outbound call queues, handling an average of 75+ calls per day while maintaining a high level of professionalism and efficiency.
  • Utilized various customer support software tools, including CRM systems and ticketing software like Zendesk, to manage and track customer interactions and ensure timely resolution of issues.
  • Demonstrated exceptional communication skills, including active listening, empathy, and clear and concise written and verbal communication.
  • Successfully navigated challenging customer situations, including de-escalating angry or upset customers and handling sensitive customer information with discretion and professionalism.

Credit Officer

Suame District Presby Credit Union
12.2019 - 12.2020
  • Prepared credit reports and risk assessments of prospective borrowers providing informed recommendations for credit approval or denial.
  • Performed thorough credit evaluations of loan applicants, conducting in-depth analysis of their credit history, financial statements, and pertinent data.
  • Handled various administrative duties, including the meticulous organization of client records, the preparation of essential loan documentation, and ensuring strict adherence to regulatory standards and guidelines.

Zonal Coordinator

National Disaster Management Organisation
01.2017 - 07.2019
  • Liaised with government officials, community leaders, and other stakeholders to facilitate effective communication and collaboration before, during, and after disasters.
  • Facilitated training and education programs for disaster response personnel and community members to promote disaster preparedness and resilience.
  • Managed budgets and resources, including equipment and supplies, to ensure timely and effective response to disasters.
  • Led and managed teams of disaster response personnel, including volunteers and staff, in planning and executing disaster response and recovery operations.
  • Monitored and evaluated disaster response operations to identify areas for improvement and implement changes to enhance future responses.

Deputy District Manager

Cocoa Merchant Company
07.2015 - 09.2016
  • Prepared and managed export documentation, including bills of lading, customs declarations, and other relevant documentation required for international shipments.
  • Managed packaging for export, ensuring that all goods were packed according to customer specifications and in compliance with relevant regulations and standards.
  • Collaborated with other teams, including quality control and logistics, to ensure timely and efficient delivery of goods to customers.
  • Coordinated daily evacuation of cocoa stock from various buying centers to the central warehouse, ensuring timely and efficient transportation and delivery of goods.
  • Supervised loading and unloading of cocoa stock, ensuring adherence to safety protocols and compliance with quality standards.

Education

Master of Arts - International Business Management

Wyższa Szkoła Bankowa W Gdańsku
Gdansk, Poland
05-2023

Bachelor of Arts - Development Education Studies

University For Development Studies
Tamale
05-2014

Skills

  • Microsoft Excel
  • SQL
  • Data Visualization
  • Customer Support
  • Data entry
  • Customer service
  • Technical support
  • Manual testing

Certification

  • Udemy Courses
  • - 15 Days of SQL: The Complete SQL Masterclass 2023
  • - Microsoft Excel - Excel from Beginner to Advanced

LANGUAGE SKILLS

English
Bilingual or Proficient (C2)

ADDITIONAL INFORMATION

  • ORGANISATIONAL SKILLS
  • Soft Skills
  • - Attention to detail, with the ability to ensure data accuracy and completeness.
  • - Ability to prioritize tasks and manage time effectively to meet project deadlines.
  • - Excellent planning and coordination skills
  • - Strong problem-solving skills
  • - Ability to multi-task and handle competing priorities in a fast-paced environment.
  • - Communication and interpersonal skills
  • - Teamwork and collaboration

Timeline

Quality Assurance Tester

Lionbridge Technologies
10.2023 - Current

Customer Support Professional

Sitel Group
08.2021 - 10.2021

Credit Officer

Suame District Presby Credit Union
12.2019 - 12.2020

Zonal Coordinator

National Disaster Management Organisation
01.2017 - 07.2019

Deputy District Manager

Cocoa Merchant Company
07.2015 - 09.2016

Master of Arts - International Business Management

Wyższa Szkoła Bankowa W Gdańsku

Bachelor of Arts - Development Education Studies

University For Development Studies

Similar Profiles

CREATE PROFILE
Charles Adu