Charles Pottinger
Gorn,Kielce
Overview
37
37
years of professional experience
Work History
Commanding Officer
International Freedom Foundation
01.2022 - 01.2024
- Due to security issues I cannot disclose too much information in this area of employment, I was commanding officer of the IFF(INTERNATIONAL FREEDOM FOUNDATION)
- My job was to teach and plan daily objectives, make sure that all tasks and duties are done and keeping the operational effectiveness of my unit
Self-Employed
01.2020 - 01.2022
- During this time I built my home, it was a new challenge as I had never built a home before
TEFL Level 5 Teacher
12.2019 - 01.2020
- I started the TEFL course in late 2019 and completed the course in 2020 but due to the Corona Virus there were delays in completing my course, but I completed and qualified in 2020
- I look forward to teaching as I have a vast knowledge of English and life
Founder
Total Mobility Rentals
Benidorm
12.2013 - 01.2018
- Company Overview: A Mobility Rental company supplying disabled persons with mobility aids
- I established a Mobility Rental company supplying disabled persons with mobility aids in Benidorm, I found this role really good experience with dealing with customers face to face my customer service skills came in really handy, I decided to sell my company as I had been offered by the same company 3 times and decided to sell
- A Mobility Rental company supplying disabled persons with mobility aids
Call-Centre Manager
Exemplary Cleaning Services
01.2009 - 10.2013
- Company Overview: A well-established, large cleaning service company
- I established this domestic and commercial cleaning operation as a sole trader in January 2009, personally performing all on-site duties as well as handling all facets of the business administration
- Between then and now, I successfully expanded the business in terms of staff count, client portfolio and service offerings, resulting in the business being purchased by Exemplary Cleaning Services in 2010, with me being retained to manage the customer call-centre
- Initially, my role entailed:
- Registering the company and all other tasks associated with forming a business entity
- Identifying and engaging potential customers, building an initial client-base
- Performing a wide range of manual and machine-assisted cleaning duties
- Financial control and accounting, using QuickBooks software
- Strategizing and identifying opportunities for business growth
- A well-established, large cleaning service company
Self-Employed
01.2009 - 01.2010
- Establishing a Car Valeting arm of the business
- Diversifying revenue streams to offset the challenging marketing conditions of recession
- Proactively and reactively recruiting staff to cope with the demand for the new service
- Negotiating with suppliers to secure cost-effective procurement of relevant equipment
- Promoting and advertising the service in and around Edinburgh and Glasgow
Owner
Military Shine Group
Perth
01.2010
- Having built the cleaning and valeting operation up to 200 staff, I decided to open a Coffee Shop in Perth and on the advice of my accountant I formed the 'Military Shine Group' business entity
- Employing a dedicated team of staff to fulfil all operational roles within the Coffee Shop
- Delivering exceptional customer experiences to gain repeat custom and positive word of mouth
- Overseeing all aspects of the day-to-day running of the operation
Call-Centre Manager
Exemplary Cleaning Services
01.2010
- Company Overview: A well-established, large cleaning service company
- I was approached by Exemplary Cleaning Services (a well-established, large cleaning service company) with a view to selling all aspects of the business except for the coffee-shop, retaining me as Call-Centre Manager
- Following the successful sale, my duties and responsibilities encompass:
- Managing a busy call-centre with a staff of 40, controlling a team of almost 400 field-based cleaning staff
- Handling all facets of human resources: recruiting, training plans, disciplinary (on rare occasion)
- Formulating staffing rotas to always ensure adequate coverage
- Drastically reducing sickness and absenteeism through fostering a spirit of camaraderie
- Continually working to improve processes to deliver the highest quality customer experiences
- Customer relationship management, maintaining regular contact and ascertaining changing client needs
- Complaint handling with the aim of securing positive outcomes for clients and the business
- Supervising and training the team, monitoring calls to ensure that staff are providing strong customer services in accordance with company standards
- Driving the business forward through B2B sales
- Assisting with the sister-operation in Poland
- A well-established, large cleaning service company
Royal Marine
British Armed Forces - Royal Marines
01.1987 - 01.2008
- 1990 – 1992: Royal Marines (45 Commando) HMS Kent - Patrolling the UK Coastline, protecting it from drug smugglers and terrorism
- 1992 – 1995: Oversees Operations, Kuwait, Bahrain and Oman - Peacekeeping
- 1995 – 1997: Back into Specialised Training - Internet Skills Including E-Mail, Accounting, Radio Operation, Basic Electronic Maintenance, Aircraft Handling, Parachuting, Seaman Skills with the RYA (Royal Yachting Association), Rescue Boat Handler, Boat Crew
- 1997 – 2002: 819 Troop - Various duties and secondments on active service
- 2002 – 2008: Royal Marines (45 Commando) RN Condor, Arbroath - Becoming accustomed to new equipment, extensive classroom work, fitness, retaining a readiness for deployment to any worldwide location, continuing personal development
- Extensive travel: Norway, Canada, Belize, Sierra Leone, Oman, Iraq, Afghanistan
Timeline
Commanding Officer
International Freedom Foundation
01.2022 - 01.2024
Self-Employed
01.2020 - 01.2022
TEFL Level 5 Teacher
12.2019 - 01.2020
Founder
Total Mobility Rentals
12.2013 - 01.2018
Owner
Military Shine Group
01.2010
Call-Centre Manager
Exemplary Cleaning Services
01.2010
Call-Centre Manager
Exemplary Cleaning Services
01.2009 - 10.2013
Self-Employed
01.2009 - 01.2010
Royal Marine
British Armed Forces - Royal Marines
01.1987 - 01.2008
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