Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
CustomerServiceRepresentative

CHARLOTTE ISINGIZWE

Warsaw,poland

Summary

Customers Account Analyst

My goal to serve with excellence in a firm that gives growth chances is explained by a track record of excellent customer relations, service sales, and monitoring of electronic financial activities, as well as my business academic background and command of O365 apps. Customer service, sales, banking and nance, group management, and human resources are some of the interesting areas.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

FOUNDEVER
02.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer calls and emails to answer questions about products and services.

Quality Analyst

CTDI
07.2021 - 12.2022
  • Testing the components and overall functionality of a product .this testing happens with a core intention to guarantee that product meets the organization's compliance standards and common practices.

Customer Account Analyst

Revas Company Ltd
11.2018 - 01.2021
  • Prepare financial statements and analyze the financial records of a ny.
  • manage all the accounting transactions related to the business.
  • Reconciling bank statements and accurate bookkeeping of the company’s finances
  • Take responsibility for ensuring that clients are satisfied and show a strong commitment to providing excellent customer service.

Education

BBA - MANAGEMENT

Warsaw University of Business
Warsaw, Poland
03.2024

High School Diploma -

APPEGA GAHENGERI TVET School
10.2018

Skills

  • Customer Relations
  • Account Reconciliation Processes
  • Sales and problem solving
  • SAP and Macros
  • Good analytical and organizational skills
  • Excel( VLOOKUP, PIVOT TABLES)

Languages

English
Native language
French
Intermediate
B1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

FOUNDEVER
02.2023 - Current

Quality Analyst

CTDI
07.2021 - 12.2022

Customer Account Analyst

Revas Company Ltd
11.2018 - 01.2021

BBA - MANAGEMENT

Warsaw University of Business

High School Diploma -

APPEGA GAHENGERI TVET School

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CHARLOTTE ISINGIZWE