Charmaine Anna Ncube
Warsaw
Summary
A meticulous and focused individual who has a proven ability to achieve set targets with the consideration of all quality requirements and timeframes, I pride myself with excellent performance which is a result of my ability to learn fast, adapt quickly and communicate effectively.
Currently studying management in the university of Warsaw Management and I am questing to kick start my professional career.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Hawkflight
10.2021 - 08.2022
- Resolved customer queries over phone and by email.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
Customer Service Representative
Foundever/Sitel
07.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
Bachelor of Business Administration - Management
Warsaw Management University
Warsaw, Poland 10.2022 - Current
Skills
- Time Management
- Interpersonal Skills
- Effective Communication
- Microsoft Office
- Problem Solving skills
- Team work
- Retail Sales Customer Service
- Senior Leadership Support
- Business Development Understanding
- Microsoft PowerPoint
- Report Preparation
- Closing Sales
- Refund Processing
Languages
English
Proficient
C2
Timeline
Customer Service Representative
Foundever/Sitel
07.2023 - Current
Bachelor of Business Administration - Management
Warsaw Management University
10.2022 - Current
Customer Service Representative
Hawkflight
10.2021 - 08.2022
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