Cheryl Ramsdell
Sunbury,14
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
Work History
Technology Technician II
Elizabeth City Pasquotank Public Schools
03.2014 - Current
- Enhanced system performance by troubleshooting and resolving hardware and software issues.
- Reduced downtime by implementing proactive maintenance strategies for computer systems and networks.
- Improved end-user satisfaction with timely resolution of technical problems through helpdesk support.
- Streamlined processes by automating routine tasks, increasing efficiency in the workplace.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
Information System Technician
USN
01.1994 - 01.2014
- Improved system performance by implementing and maintaining network infrastructure updates.
- Enhanced data security by conducting regular vulnerability assessments and applying necessary patches.
- Streamlined company operations through the installation and configuration of new software applications.
- Reduced downtime during system upgrades by successfully planning and executing seamless migrations.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Education
Master of Arts - Media Design
Full Sail University
FL12.2023
Bachelor of Science - Digital Media And Web Design/Graphic Communication
University Maryland Global Campus
MD12.2020
Associate of Science - Computer Science
Coastline Community College
CA05.2007
Skills
Software configuration
- Application support
- Critical Thinking
- Customer Service
- Microsoft Office
- Multitasking
- Problem-Solving
- Dependable and Responsible
- Google Drive
- Teamwork and Collaboration
Timeline
Technology Technician II
Elizabeth City Pasquotank Public Schools
03.2014 - Current
Information System Technician
USN
01.1994 - 01.2014
Master of Arts - Media Design
Full Sail University
Bachelor of Science - Digital Media And Web Design/Graphic Communication
University Maryland Global Campus
Associate of Science - Computer Science
Coastline Community College
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