Chimezie Udeogalanya
Katowice
Summary
A Customer Experience Specialist with positive and mental attitude. A well dedicated, selfless, hardworking, and self motivated personnel, who desires to work individually or with group of team members to achieve core strategic objectives of the company and to provide potential and existing experience with notable strategy to deliver desired results. Also has good sense of humor and open to new challenges and willing to learn new things in any new environment.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Concentrix
09.2023 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Escalate unresolved or delicate issues to relevant internal teams for a better resolution to their problems.
- Collect prompt and accurate customer feedback.
- Take ownership of customer issues and finding a better resolution to their issues.
- Responded proactively and positively to rapid change.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Business Development Team Lead
ARM Pensions Limited
02.2017 - 10.2019
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Generated advertising brochure for vendor use.
- Enhanced team productivity by providing guidance, mentorship, and constructive feedback.
- Set and achieved company defined sales goals.
- Creating an inspiring team environment with an open communication culture.
- Delegating tasks and set deadlines for your internal team.
- Listen to team members’ feedback and resolve any issues or conflicts.
- Monitor team performance and report on metrics.
Business Team Leader
Fidelity Pension Managers
02.2013 - 03.2015
- Adapted quickly to new challenges in market segment, communicating with team members to identify obstacles and implement plans of attack.
- Recruited, developed and retained high-performing associates to build capable sales team consistently out-performing expectations.
- Oversaw risk management efforts to minimize potential threats to project success or profitability.
- Educated staff on organizational mission and goals to help employees achieve success.
- Responsible for setting the overall direction for their organization.
- Creating a positive work environment, providing opportunities for growth and development, and recognizing and rewarding employee contributions.
- Build and maintain relationships with various stakeholders, including employees, customers, suppliers, and investors.
Executive Marketing Officer
Sigma Pensions Limited
02.2007 - 12.2008
- Conducted surveillance to detect suspicious activity.
- Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
- Conducted regular reviews of operations and identified areas for improvement.
- Coordinated operations with other emergency service groups.
- Providing strategic and tactical execution of creative and engaging marketing campaigns.
- Coordinating promotional activities, events and interviews.
- Creating awareness of new products, brands and services via campaigns and projects.
- Conducting research and analyzing data to identify and define audiences.
- Managing production and performance of multimedia content
Education
MBA - Business Management
WSB Akademia
Dabrowa Gornicza, Poland 06.2024
Bachelor of Science - Business Administration
Madonna University
Okija, Nigeria 07.2013
Skills
- Regulatory Compliance
- Problem-solving abilities
- Order and Refund Processing
- Complaint Handling
- Follow-up skills
- Computer Proficiency
- Employee Coaching
- MS Office
- Team Development
- Conflict Resolution
- Issue and Complaint Resolution
- Returns processing
- Needs Assessment
- Clerical Support
- Microsoft PowerPoint
- Order documentation
- Sales Transactions
- Business Development
- Critical Thinking
- Relationship Building
- Recordkeeping strengths
- Dispute Resolution
Hobbies
Travelling, music, sports, cooking.
Timeline
Customer Service Agent
Concentrix
09.2023 - Current
Business Development Team Lead
ARM Pensions Limited
02.2017 - 10.2019
Business Team Leader
Fidelity Pension Managers
02.2013 - 03.2015
Executive Marketing Officer
Sigma Pensions Limited
02.2007 - 12.2008
MBA - Business Management
WSB Akademia
Bachelor of Science - Business Administration
Madonna University
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