Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chinemerem Ihuoma

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Cineworld Company
05.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Business English Instructor

High Society Language Academy
09.2023 - Current
  • Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
  • Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
  • Initiated, facilitated and moderated classroom discussions for college-level English students.
  • Improved student performance by defining clear goals and communicating performance metrics.

Customer Service Representative

Sitel Group Of Companies
11.2020 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

KYC Analyst

United Bank Of Africa(UBA)
06.2018 - 11.2019
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk.
  • Conducted KYC formality reports on questionable accounts and transactions.
  • Interpreted evidence from multiple tools and systems to determine legitimacy of customer behavior.
  • Offered internal support for audit, compliance and reporting activities.

Education

Master of Arts - Philology

Vistula University
Warsaw Poland
11.2022

Bachelor of Arts - Business Entrepreneur & Philosophy

Imo State University & Urbaniana University
Imo State, Nigeria. & Rome, Italy.
06.2018

High School Diploma -

Mater Ecclesiae Seminary
Imo State Nigeria.
06.2012

Skills

  • Progress Assessments

    • * Microsoft Excel

    * Microsoft Word

    * IT troubleshooting

    * Desktop Support

  • Information Security
  • Data Entry
  • Administrative Support

Certification

  • Business Management, Udemy - 2023
  • IT Desktop Support, Udemy - 2023

Timeline

Business English Instructor

High Society Language Academy
09.2023 - Current

Customer Service Specialist

Cineworld Company
05.2021 - Current

Customer Service Representative

Sitel Group Of Companies
11.2020 - 04.2021

KYC Analyst

United Bank Of Africa(UBA)
06.2018 - 11.2019

Master of Arts - Philology

Vistula University

Bachelor of Arts - Business Entrepreneur & Philosophy

Imo State University & Urbaniana University

High School Diploma -

Mater Ecclesiae Seminary

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Chinemerem Ihuoma