Summary
Overview
Work History
Education
Skills
Volunteering, Photography, Playing game, Travelling
Timeline
CustomerServiceRepresentative

CHINONSO AMADI

Poznan

Summary

Dedicated and results-oriented Customer Service Agent with five years of experience in delivering exceptional customer support in fast-paced environments. Proven track record of resolving customer issues efficiently and fostering positive customer relationships.

Adept at utilizing strong communication and problem-solving skills to ensure customer satisfaction. Committed to upholding company standards and contributing to a positive customer service experience.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

MTN Nigeria
03.2021 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Attended telephone skills and program information training sessions to boost aptitude.

Customer Call Center Representative

Geoprobe Environmental Consultants
01.2020 - 01.2021
  • Answered up to incoming calls in busy, fast-paced global call center.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Attract potential customers by answering products and services questions and suggesting information about other products and services

Customer Service Manager

Jopan Pharmaceuticals
10.2017 - 11.2019
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.

Education

Master of Science - Environmental Engineering And Protection

Poznan University of Life Sciences
Poznan, Poland
07.2025

Skills

  • Complaint Resolution
  • Data Collection
  • Account Updating
  • Call Management
  • Data Entry
  • Scheduling

Volunteering, Photography, Playing game, Travelling

I enjoy getting involved with any progressive activity or event because this allows me put my skills to use and help solve problems .

 I also love capturing beautiful moments as this moments are what makes up memories.

Timeline

Customer Service Representative

MTN Nigeria
03.2021 - 06.2023

Customer Call Center Representative

Geoprobe Environmental Consultants
01.2020 - 01.2021

Customer Service Manager

Jopan Pharmaceuticals
10.2017 - 11.2019

Master of Science - Environmental Engineering And Protection

Poznan University of Life Sciences

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CHINONSO AMADI