Chinonso Igboka
Poznan,30
Summary
I am a fluent English native speaker, with proven Customer Care Representative track record of enhancing customer satisfaction at Airtel Nigeria, adept in handling high call volumes and resolving customer inquiries efficiently. Skilled in data entry and complaint handling, I excel in teamwork and stress management, significantly improving client relations through empathetic service and strategic problem-solving. Experienced customer care representative who brings 3+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Airtel Nigeria
07.2019 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Created and maintained consumer information and case management to relay accurate information and case.
- Responded to consumer's queries through email, chat, phone call, reviews portal, and other platforms in a professional, solution-oriented manner to ensure the outcome is customer centric.
Receptionist
Igboka Fish Farm Limited
02.2016 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Developed successful tactics to sell products and services to clients.
- Scheduling of meetings and appointments.
- Receiving and distribution of appropriate mails.
Education
Master of Science - Agronomy
Poznan University of Life Sciences
Poznan, Poland06.2024
Bachelor of Science - Agricultural Economics
Imo State University
Nigeria07.2019
Skills
- Customer Service
- Inbound Customer Service
- Data Entry Skills
- Call center experience
- Complaint Handling
- Customer Relations
- Order Processing
- Computer Skills
- Teamwork and Collaboration
- MS Office
- Detail Oriented
- Excellent Communication and Good Listening Skills
- Empathy and Stress Management
Languages
English
Native language
Polish
Elementary
A2
Timeline
Customer Care Representative
Airtel Nigeria
07.2019 - 09.2022
Receptionist
Igboka Fish Farm Limited
02.2016 - 07.2019
Master of Science - Agronomy
Poznan University of Life Sciences
Bachelor of Science - Agricultural Economics
Imo State University
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