Hi, I’m
CHIPO SAMANTHA MATONDO
Project Management Operations Junior Analyst
Lublin,LUBELSKIE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
5
years of post-secondary education
4
Certifications
Work History
IBMKrakow, Poland
Project Management Operations Junior Analyst
01.2022 - Current
Job overview
- Execute follow ups with stakeholders on open items
- Perform procedures to make documentation ready for RPM use
- Perform validation of documents according to client business requirements
- Organizes requirements provided by stakeholders in requirements traceability matrix and concessions tracker
- Executes procedures to support and report on testing progress
Cakes N PicnicsHarare, Zimbabwe
Baker/Special Events Planner
06.2016 - Current
Job overview
- Baking and decorating high quality cakes
- Assisted in problem solving and brainstorming solutions Event planning, design and production
- Inventory management and managing project delivery
- Resolved customer concerns with positive approach and constructive strategies.
- Managed inventory, labor, expenses and other operational processes.
Heavy FuelsHarare, Zimbabwe
Accounts Assistant
05.2018 - 09.2021
Job overview
- Organized data into multiple spreadsheets to streamline data
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements
- Analyze financial information to identify discrepancies
- Reconciling finance accounts and direct debits
Aegis BPO, StarhubPetaling Jaya, Malaysia
Billing Executive
04.2016 - 07.2017
Job overview
- Handled customer inquiries, billing questions, directing requests and unresolved issues to relevant departments
- Managed high-volume workload within a deadline-driven environment
- Resolved an average of 200 inquiries weekly and consistently met performance benchmarks in all areas (speed, accuracy, volume)
- Coach, supervise and motivate trainees on how to handle calls, multi-task whilst providing quality service
- Communicating courteously and effectively with customers through listening and understanding queries
Aegis BPO, StarhubPetaling Jaya, Malaysia
Customer Service Executive
07.2015 - 04.2016
Job overview
- Using in-house system to record information, instigate actions, provide rapid, high quality assistance and guidance
- Adhere to Singapore Personal Data Protection Act (2012)
- Keeping customer files updated with current invoices, bills and contact information
- Troubleshoot technical difficulties and handling complaints
- Employed comprehensive benchmarks to establish and monitor customer service standards
Education
WSEI Poland
Bachelor of Science from Nursing
10.2021 - Current
Nilai University Malaysia
Bachelor of Arts from Accounting And Finance
01.2012 - 12.2013
Nilai UniversityMalaysia
Diploma from Business Administration
01.2009 - 05.2011
Skills
Project Management
undefinedCertification
Certified Lean Six Sigma White/Lean Six Sigma Yellow Belt
Accomplishments
- Promoted to a different department in less than 1 year of working with Starhub
- Completed Istar Level 1 meant to broaden knowledge on leadership skills, enhance customer satisfaction, improve productivity and handle manpower
- Frequently landed in the monthly top 3 performers list for meeting and exceeding expectations on handle time, first call resolution, the voice of the customer surveys and quality assurance
- Was able to reduce Heavy Fuels overall business expenditure by 9%, saving the company $8,500 in 2019
Timeline
Certified Lean Six Sigma White/Lean Six Sigma Yellow Belt
04-2022
Certified Lean Six Sigma Green Belt| Accredited
04-2022
Project Management: Master Project Management - PMP/PMI
03-2022
The Complete Google Sheets Course: Beginner to Advanced!
03-2022
Project Management Operations Junior Analyst
IBM
01.2022 - Current
WSEI
Bachelor of Science from Nursing
10.2021 - Current
Accounts Assistant
Heavy Fuels
05.2018 - 09.2021
Baker/Special Events Planner
Cakes N Picnics
06.2016 - Current
Billing Executive
Aegis BPO, Starhub
04.2016 - 07.2017
Customer Service Executive
Aegis BPO, Starhub
07.2015 - 04.2016
Nilai University
Bachelor of Arts from Accounting And Finance
01.2012 - 12.2013
Nilai University
Diploma from Business Administration
01.2009 - 05.2011
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