CHOORAMUN Jovanne Dhashwin
Port Louis
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Swing Manager
McDonald
Port Louis
03.2023 - Current
- Managed and trained a team of 15+ employees in daily operations and customer service.
- Monitored inventory levels to ensure adequate stock for customers' needs.
- Resolved customer complaints in a professional manner while upholding company standards.
- Inspected all areas of the store regularly to ensure they were clean and properly stocked.
- Supervised teams' work to maintain consistent quality and performance levels.
- Maintained control of shift operations.
Telecommunicator
EURO CRM
Moka
01.2023 - 03.2023
- Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
- Prepared daily work and run schedules.
- Received or prepared work orders.
Driver
BlackLine Ltd
Port Louis
04.2022 - 05.2022
- Checked loads to ensure that cargo was secure and distributed evenly.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Delivered packages to customers in a timely and efficient manner.
Telecommunications Technician
Intelcia LTD
Phoenix
01.2021 - 02.2022
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Troubleshot network issues to identify root causes of problems.
- Configured VoIP phones for customers on the company's private branch exchange.
- Resolved customer complaints regarding telephone service or technical issues.
- Provided remote support to end-users experiencing difficulties with their phone system.
Billing Assistant
Emtel LTD
Ebene
02.2020 - 11.2020
- Processed and submitted invoices for payment in a timely manner.
- Generated customer statements on a regular basis.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Maintained accurate records of all transactions processed within the billing system.
Education
Certificate in Accounting And Advance Technical Accounting - Accounting
PSI LTD
Ebene12-2019
School Certificate - Accounting And Business Management
Dr James Burty David SSS
Port Louis02-2019
Skills
- Staff Leadership
- Inventory Management
- Relationship Building
- Multitasking
- Customer Service
- Analytical Skills
- Problem-solving abilities
- Goal Setting
Languages
French
First Language
English
Intermediate (B1)
B1
Timeline
Swing Manager
McDonald
03.2023 - Current
Telecommunicator
EURO CRM
01.2023 - 03.2023
Driver
BlackLine Ltd
04.2022 - 05.2022
Telecommunications Technician
Intelcia LTD
01.2021 - 02.2022
Billing Assistant
Emtel LTD
02.2020 - 11.2020
Certificate in Accounting And Advance Technical Accounting - Accounting
PSI LTD
School Certificate - Accounting And Business Management
Dr James Burty David SSS
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