CHRISSELDA SENGWAYO
Mokotow
Summary
Highly motivated and detail-oriented Diligent, detail-oriented, and experienced Junior Financial Analyst offering solid understanding of legal and regulatory issues surrounding Indirect tax and tax compliance activities. Background reviewing large data sets with speed and accuracy to verify integrity of information—talent spotting anomalies in data, information, and documentation. High experience in SAP, Blackline, Coupa, and Salesforce.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Junior Financial Analyst
AstraZeneca
06.2023 - Current
- Assist with preparing the quarterly, year-end tax provision for Group statutory reporting purposes, ensuring the controls framework is fully complied with.
- Assist in the preparation of AZ's direct and indirect tax returns
- Assist in the management of import clearances
- Assist in the reconciliation of VAT accounts
- Preparing and submitting Intrastat reports
- Clearing of VAT General Ledger accounts.
- Posting of Journals.
- Provide VAT allocation to banking Team.
- Create Local files Information requests to be sent to controller
Customer Service Representative
Sitel Polska Sp. Z O.o
01.2022 - Current
- Supervisor Name: Sitel Polska
- Contact: Sitel Polska
- Handled customer inquiries and suggestions courteously and professionally.
- Provide excellent customer service to ensure customer satisfaction and retention
- Resolve customer complaints and issues in a timely and professional manner
- Detect fraudulent activities and freeze accounts
- Client onboarding and KYC
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Bookkeeper
LOAH
12.2019 - 03.2020
- Recorded daily transactions in respective books
- Ensured all relative accounts were balanced at the end of each month
Education
Bachelor of Science - Finance And Accounting (ACCA)
Vistula University
Warsaw, Poland09.2024
Skills
- Financial Analysis
- Audit and assurance
- Recordkeeping and documentation
- Microsoft Excel
- Financial reporting and statement analysis
- KYC
- Internal Controls
- Tax Return Preparation
- Tax Compliance Expertise
- Tax Law Interpretation
- Basic accounting principles
- Strong attention to detail
Accomplishments
I managed to gain my White belt in Lean after reducing waste in a customs process that we had with the team.
Certification
- Award for Best Messaging Advocate, Sitel Polska, 12/2022 - 01/2023, I was awarded for my undeniable willingness to assist customers to have great satisfaction of their card processing company and delivering great customer support.
- ACCA Audit and Assurance, 02/2023, I archieved flying colors in my Acca Audit and Assurance exam that I had gained knowledge for from my university studies.
- Accounting Fundamentals, Corporate Finance Institute, 02/2023 - 03/2023, I took the course online and gained skills in Accounting fundamentals, Income statement, Balance sheet and Cash flow statement just to name a few.
- Excel Fundamentals- Formulas for Finance, Corporate Finance Institute, 04/2023 - 04/2023, Skilled in creating financial models and analyses using Excel to make data-driven decisions. Demonstrated ability to effectively use Excel in various financial contexts, such as budgeting, forecasting, and financial reporting.
- Reading Financial Statements, 03/2023 - 04/2023, Skilled in reading Financial statements such as the Balance sheet, Income statement and Cash flow statement.
- AML Essentials: Anti Money Laundering, KYC and Compliance, UDEMY, 04/2023 - 04/2023, An overview of AML, KYC, and compliance principles, including legal frameworks, risk assessment, customer identification, transaction monitoring, reporting, and sanctions screening.
Languages
English
Shona
Personal Information
Title: Junior Financial Analyst
Hobbies and Interests
- Swimming
- Reading
- Golf
- Sauna
- Singing
Concerts, going to the sauna, singing and eating.
I love going to concerts. On a relaxing day, I would prefer to go to the sauna. I sing every time, at 7 am whilst getting ready for work, you will find me singing on top of my lungs, it's therapeutic for me. On any day, if I'm in a bad mood, give me food. That will work.
Timeline
Junior Financial Analyst
AstraZeneca
06.2023 - Current
Customer Service Representative
Sitel Polska Sp. Z O.o
01.2022 - Current
Bookkeeper
LOAH
12.2019 - 03.2020
Bachelor of Science - Finance And Accounting (ACCA)
Vistula University
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