CHRISTIAN IZUKAH

Job Roles and Responsibility

• Test pre-release games to identify and document software bugs such as graphics, gameplay, audio and performance issues.
• Follow our testing procedures and test plans to ensure full coverage of your game's functionality.
• Work with the development team to report and track bugs using bug tracking software and provide a clear and concise description and steps to reproduce the problem.
• Check your fixes to make sure they are implemented correctly. Retest the affected area of your game to ensure there are no rollbacks.
• Maximized ROI by evaluating and modifying tests for improved effectiveness.
• Ensured project success, conducting product design reviews to identify potential issues and implement corrective action.
• Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
• Optimised software testing to strengthen Quality Assurance (QA) measures.
• Provide feedback and suggestions to improve game mechanics, UI and overall gaming experience.
• Participate in test planning and strategy discussions to identify high-risk areas and potential issues.
• Run compatibility tests for various platforms, devices, and operating systems.
• Conduct multiplayer tests to ensure stability and functionality of online gameplay.
• Stay up to date with industry trends and best practices in playtesting methodologies and technologies.
• Collaborate with other members of the Quality Assurance team to share knowledge and best practices.

Job Roles and Responsibilities

• Handles onboarding and implementation of new clients, providing products and services best suited to client needs and satisfaction.
• Provide support and training for the customer service team.
• Developed marketing plans to support department strategies.
• Managed multi-channel advertising campaigns to support sales objectives.
• Organized marketing plans and programs to best support business growth and development.
• Processing orders as they arrive for new and old high-profile customers
• Develop and implement efficient customer success strategies.
• Discuss customer satisfaction issues with senior executives.
• Establish and maintain successful strategic consultancy relationships to increase organizational turnover.
• Create customer support content to ensure customer satisfaction.

Job Roles and Responsibilities

• Efficiently managed client questions via 24/7 support hotline, social media, live chat, maintaining 99.9% positive customer survey results across all channels.
• Prepared 90% of customer feedback reports to enable precise tracking of customer service performance.
• Offered detailed advice on product and service benefits.
• Employed active listening and product expertise to successfully resolve inbound queries.
• Helped new staff acclimate to customer service team and mentored on strategies for success.
• Investigated customer queries and responded within defined SLAs.
• Oversaw training and mentoring of new team members, promoting productivity and quality service.
• Followed up on unresolved customer issues to research and correct problems.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered prompt solutions to maintain customer satisfaction.
• Adhered strictly to policies and procedures for continued company compliance.
• Listened actively to offer accurate information and best solution to their needs.
• Applied conflict management to stressed and concerned customers.