CHRISTIAN IZUKAH
Krakow,12
Summary
Highly motivated and customer-focused Customer Service Representative with 5 years of experience in retail environments, Customer Service, Logistics and Digital marketing. Possess excellent communication and problem-solving skills, as well as a positive and engaging personality. Seeking a role where skills can be used to provide exceptional service and contribute to the growth of the company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FedEx Express Poland S.p Zoo
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Responded to customer requests for products, services, and company information.
- Joining our team you will be point of contact for our customers in Europe
- Providing accurate information and guidance to our customers via dedicated chat
- Advising our customers on how to use FedEx services and tools
- Advising our customers on clearance processes form multiply countries
- Helping customers resolve service-related issues by providing accurate, valid and complete information about processes and procedures from multiply countries
- Identifying new opportunities to grow business with our customers
- Working according to the calendar(s) of European countries
- Working together with other teams at FedEx to make every customer experience outstanding
Customer Support Representative
Concentrix (TikTok Shop)
09.2023 - 03.2024
- Pre-sales and post-sales customer service on the company's online store
- Providing reliable and accurate information in response to customer inquiry and problems
- Assisted in visual display and merchandising resulting in a 10% increase in sales of featured products
- Maintain knowledge of company's products and/or services.
- Provide assistance via telephone, e-mail, chat and social media regarding the platform
- Listen carefully and understand customer needs
- Building a good relationship with the customer
- Participate in activities and meetings to improve service quality and customer satisfaction
Customer Support Representative
Testronic Labs and Services
11.2022 - 08.2023
- Give Support to the customers by Identifying and solving customer problems using dedicated web tools
- Maintained knowledge of product features and benefits resulting in improved customer satisfaction
- Collaborated with cross-functional teams to develop and implement strategies for the client
- Managed approximately 300 incoming calls, emails and faxes per day from customers.
- Handle and manage web tools specially made for client support.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Logistics Operations Supervisor
Sinoma Cargo International Nigeria Limited
06.2018 - 06.2022
- Planning routes and allocating truck drivers
- Interact with customers in arranging their shipments while exceeding Customer expectation
- Track and trace shipments from point of loading to destination
- Ensuring logistics operations conform to industry regulations
- Maintaining working knowledge of standards.
- Collaborated with cross-functional teams to streamline workflows, improve communication channels, and increase overall efficiency within the organization.
- Managed inventory control processes effectively leading to reduced supply shortages or surplus situations.
- Established strong relationships with suppliers, negotiating favorable terms while maintaining high quality standards for products received.
- Conducted detailed analyses of logistical data to identify trends, forecast demand, and make informed decisions on resource allocation strategies.
- Maintained safety compliance, adhering to regulations and conducting regular inspections of facilities and equipment.
- Coordinated timely maintenance of fleet vehicles to reduce downtime costs associated with repairs or replacements.
- Monitored market trends closely enabling proactive adjustments in transportation strategies based on fluctuations in fuel prices, regulations, or other factors.
- Coordinated dispatching of 400 drivers to accomplish daily delivery requirements.
- Handled day-to-day shipping and receiving overseeing more than 300 thousand packages per day.
Education
Bachelor of Science - Project Management
Uczelnie WSB Merito University
Warsaw, Poland04.2025
Bachelor of Science - Computer Science
Imo State University Owerri
Owerri, Imo State09.2015
Higher National Diploma in Computer Science - Computer Science
Federal Polytechnic Nekede, Owerri
Owerri, Imo State10.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Data Collection
- Customer Relationship Management (CRM)
- Technical Support
- Service standard compliance
- Shipping and Logistics
- Quality Assurance Controls
- Project management abilities
- Shipping procedures understanding
- Delivery Scheduling
- Warehousing functions
- System implementation
- CRM software proficiency
- Transportation Management
- Logistics Planning
- Distribution Management
- Procedures compliance
Certification
- Certified Associate in Project Management (CAPM)
- Customer Service Training Certificate (NLP)
- Professional Certificate in Customer Service and Relationship Management
Languages
English, Polish
Native language
English
Proficient
C2
Polish
Elementary
A2
Timeline
Customer Service Representative
FedEx Express Poland S.p Zoo
04.2024 - Current
Customer Support Representative
Concentrix (TikTok Shop)
09.2023 - 03.2024
Customer Support Representative
Testronic Labs and Services
11.2022 - 08.2023
Logistics Operations Supervisor
Sinoma Cargo International Nigeria Limited
06.2018 - 06.2022
Bachelor of Science - Project Management
Uczelnie WSB Merito University
Bachelor of Science - Computer Science
Imo State University Owerri
Higher National Diploma in Computer Science - Computer Science
Federal Polytechnic Nekede, Owerri
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