Christy Reddy
Gdansk,Gdansk
Summary
Objectives : An ambitious IT support technician who possesses strong communication and analytical skills. Exposure to client support and a wide range of technologies through roles such as IT Specialist , Finance and Accounting , Accounts Receivable and Account Payable, SAP SD Master data , customer care, and administrative assistance. Self disciplined, readily adapts to change, strong attention to detail and exceeds expectations in a fast paced environment. Committed to providing quality solutions and meeting objectives.
Overview
18
18
years of professional experience
Work History
Adminstrator
Wipro ltd, Adminstator, Manpower
09.2021 - Current
- Work with Exchange Management to create new mailboxes and distribution groups
- Work with Active Directory to reset passwords, create users, and manage groups
- Worked on O365 Migration project generated good revenue for business
- Provide technical trouble-shooting and customer service support as part of team, responsible for many different phases of support cycle including specification, procurement, configuration, deployment, support and disposal of Information Technology assets
- Interact with wide variety of IT staff members throughout support process including Developers, System Administrators, Database Administrators and QA/Business Analysts in order to provide timely resolutions for those submitting requests
- Effectively utilize array of remote technical assistance tools to service user requests received through email, phone and in person
- Monitor request tracking system used to ensure consistent level of service and quality outcomes for users
- Professionally communicate with internal staff from entry level to executive level on regular basis
- IT, Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
- Improves client references by writing and maintaining documentation
- Participates in development of client training programs by identifying learning issues and recommending instructional language
- Improves system performance by identifying problems and recommending changes
- Updates job knowledge by participating in educational opportunities and maintaining personal networks
- Accomplishes inform
IT Specialist
Penta consulting ltd
02.2021 - 05.2021
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Support MAC user's Monitoring and maintaining computer systems and networks
- Responding in timely manner to service issues and requests increase performance and meet all SLA's
- Providing technical support across company (this may be in person or over phone)
- Setting up accounts for new users in AD and granting access to groups
- Repairing and replacing equipment as necessary
- Possibly training more junior staff members
- Manage over 30 customer calls per day increase productivity through automation
IT Specialist
Nordea Bank
01.2018 - 10.2020
- Dedicated helpdesk professional currently providing technical support to 37000 user's
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Skilled problem-solver able to communicate with users at all levels of technical proficiency
- Support with VDI issue , Check and maintain VDI
- Support with Citrix troubleshoot
- Technical Troubleshooting ,End User Training,Virus Detection, Removal & Prevention ,IT Infrastructure & Performance Tuning
Specialist
Infosys ltd
06.2016 - 01.2018
- SAP SD trained and perform Master data maintenance
- Create and customer's and Vendor's on SAP Master data .
- Posts customer payments by recording cash, checks, and credit card transactions
- Posts revenues by verifying and entering transactions form lock box and local deposits
- Maintains records by microfilming invoices, debits, and credits
- Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers;
- Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
- Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report
- Protects organization's value by keeping information confidential
- Also good knowledge of Account payable
- Also worked in Travel and expense
Credit Control/Assistant Manager
Genpact India /GE
10.2005 - 07.2013
- GlaxoSmithKline
- Credit Control , collections
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Monitored accounts for signs of fraud and non-payment issues.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Work cross-functionally with sales, management and other departments to maintain effective operations.
- Increase sales by 10% every year by maintaining good B2B relation
Education
MBA - Business Administration
Sikkim Manipal University
Hyderabad 04.2013
MASTER - MANAGEMENT AND GOVERNANACE
Via Banchi Di Sotto, University of Siena
Siena2015
DIPLOMA - ITALIAN
English And Foreign Languages University (EFLU)
Hyderabad, India06.2013
ITIL V3 Foundation
ALTKOM
Warsaw06.2019
Skills
- ORGANISATIONAL SKILLS
- Organisational skills
- Leadership (I was responsible for a team of 17 people performance and training and support role)
- Good organisational skills gained as Assistant manager, responsible for meeting monthly target's and and
- Allocation of resource
- COMMUNICATION AND INTERPERSONAL SKILLS
- Communication and interpersonal skills
- Good communication skills gained through experience :
- Support Windows 7-10 basic knowledge of Linux and Mac
- Good knowledge of LANs / WANs / SANs, TCP / IP, VoIP, DNS, HTTP, Wireless / VPN Architecture, Cisco Routers
- Hardware:
- Macs, tablets, desktops, laptops, printers, scanners, projectors
- Applications:
- Zendesk, Service now , Remedy , Microsoft Dynamics NAV, Norton / McAfee Antivirus, Symantec , Top desk
Languages
English
Proficient
C2
Italian
Advanced
C1
French
Upper intermediate
B2
Hindi
Advanced
C1
German
Intermediate
B1
Tamil
Advanced
C1
Timeline
Adminstrator
Wipro ltd, Adminstator, Manpower
09.2021 - Current
IT Specialist
Penta consulting ltd
02.2021 - 05.2021
IT Specialist
Nordea Bank
01.2018 - 10.2020
Specialist
Infosys ltd
06.2016 - 01.2018
Credit Control/Assistant Manager
Genpact India /GE
10.2005 - 07.2013
MBA - Business Administration
Sikkim Manipal University
MASTER - MANAGEMENT AND GOVERNANACE
Via Banchi Di Sotto, University of Siena
DIPLOMA - ITALIAN
English And Foreign Languages University (EFLU)
ITIL V3 Foundation
ALTKOM
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