Cian Murphy
Gdansk
Summary
Self-motivated professional with strong business acumen. Extremely customer focused with excellent organisational skills. Flexibility to quickly adapt to changing business needs and processes, allied with skills in verbal and written communication to analyse and interpret. Proactive and passionate about achieving results, with strong technical and analytical skills.
I have recently moved to Poland from Ireland and a native English speaker, currently learning basic conversational Polish.
Overview
13
13
years of professional experience
Work History
Supply Chain Master Data Analyst
Viatris
04.2023 - Current
- Supporting day-to-day master data management activities across the virtual global organisation.
- Overseeing and coordinating master data components of product flow changes.
- SME for global supply chain master data.
- Supporting the definition and implementation of robust business processes relating to the creation and maintenance of key master data objects spanning multiple functions, business units, geographies and systems.
- Supporting data quality improvement initiatives with Global Supply Chain Management while partnering with the Data Quality Management team to develop relevant data quality KPIs, scorecards and reports.
- Updated and developed documentation and procedures with a focus on operational efficiencies through data quality and process standardisation.
- Developing continuous improvement initiatives by constantly striving for ways to strengthen “end to end” process perspective for complex global supply chain processes.
- Facilitating New Product Introductions by providing expertise and functional support as it relates to SAP material master setup, workflow management and issue escalation.
- Supporting supply chain data work-streams within SAP roll-out projects (data cleansing, migration, user training, etc.).
Reseller Operations - New Product Lead
Apple Inc
08.2019 - 07.2022
- Lead in Seasonal product launch activity to enhance all end to end launch experience for Reseller Customers ensuring successful launch timeframes and vital information is shared. Managed 4-5 specific product launches yearly
- Cross functionally working with sales, finance, logistics, and supply demand management teams to develop launch strategies
- Table maintenance and material product setup for new product launches(SAP)
- Partner information analysis and updates based on Supply Demand Management forecast and Logistics requirements
- Project work/Testing to enhance existing tools and closely working with Decision Support Teams and Business Process Review Teams to develop new tools and reporting analysis for all new launches and downstream projects
- Workflow documents and step by step instruction development on key core tasks and processes, in addition to internal team process training
- Optimum Delivery Quantity project lead and task maintenance. Global simplification process product lead to enhance functionality and automate processes reducing manual interventions
Operations Team - Apple Online Store Fulfillment
Apple Inc
10.2015 - 08.2019
- Exception backlog management with analysis and root causing management reporting
- Lead in New Product Introduction and Seasonal activity. Order actioning and changes based on launch strategies. Minimum of 4 specific product launches yearly
- Enhancing existing processes and tools and expanding this to potential new reporting or tools. Developed tool enhancements successfully to execute more efficiently
- Created and delivered new hire training plans to incorporate all dynamic changes. Delivered to 6+ members
- Lead in SAP table maintenance and order block setup
- Lead in multiple regional and multi regional system testing and projects.
Manager Service and Support Administration Team
Apple Inc
01.2013 - 10.2015
- Delegation of multiple tasks to all team members ensuring targets and SLA are met daily/weekly.
- Held 1-2-1 meetings and weekly Check-ins with team members to address all work requirements and concerns and help with personal goals and work development
- Used SMART goals that align with Apple's expectations to enhance team engagement and productivity
- Introduced new processes that enabled long term efficiencies for end to end daily tasks
- Recruited and trained 6 advisors from iOS Tech Support and CPU Tech Support teams for process and project enhancement changes
- Lead in regional and multi-regional service and quality projects
Customer Service - Senior Technical Advisor
Apple Inc
08.2011 - 01.2013
- Employed as iOS Tier 1/Tier 2 Customer Technical Advisor
- Providing support to Apple customers on Apple products, systems and software and ensuring brand satisfaction and loyalty.
- Constantly meeting and maintaining weekly and monthly targets and goals.
- Consistent top team performer, exceeding KPIs
- Assisted in mentoring of new and current advisors to give first hand role experience expectations and also help them achieve their own personals targets.
Education
Bachelor of Arts - Interactive Multimedia
Munster Technological University
Kerry, Ireland08.2008
Certificate/Diploma - Computer Programming And Multimedia
Munster Technological University
Kerry, Ireland08.2003
Skills
Customer Service & Order Management
Project management Supply Chain/Logistics
Data Analytics and Reporting
KPI's and Metrics
Teamwork and Collaboration
Process and tool enhancement/automation
Work Adaptability and Flexibility
New Product Introduction lead
Reverse Logistics
System and process testing
Management and Team lead support
Training material development
Training material delivery
SYSTEM AND PROGRAM EXPERTISE
SAP, Excel, SQL, Keynote, Slack, Tableau, Microsoft 365, Teams, Numbers, Pages, WRIKE (project management tool), Skywalk (maintaining order information and order delivery calculation determination), Street Glide (Order management and update Tool), Skywalk (Order information controls), SEMS (Shipping Exception Management Systems), SHIFU (SAP table maintenance and information updates), Sonar (UAT testing tool), Frontend (Reporting and information analyst tool)
LANGUAGES
English
Native language
Additional Information
Skills, Interests and Achievements
- Completed the level 0 rowing coaching course and also completed the follow on NCTC level 1 coaching qualification. Competed in college rowing competitions and team events.
- Completed various Sprint/Olympic Triathlons. Recently completed 2 Half Ironman races in Poland and a full distance Ironman triathlon in Gdynia this year.
REFERENCES
On Request
I hereby give consent for my personal data included in my offer to be processed for the purposes of recruitment (in accordance with the Personal Data Protection Act dated 29.08.1997; Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments).
Timeline
Supply Chain Master Data Analyst
Viatris
04.2023 - Current
Reseller Operations - New Product Lead
Apple Inc
08.2019 - 07.2022
Operations Team - Apple Online Store Fulfillment
Apple Inc
10.2015 - 08.2019
Manager Service and Support Administration Team
Apple Inc
01.2013 - 10.2015
Customer Service - Senior Technical Advisor
Apple Inc
08.2011 - 01.2013
Bachelor of Arts - Interactive Multimedia
Munster Technological University
Certificate/Diploma - Computer Programming And Multimedia
Munster Technological University
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