Cihan Demiragac
Warszawa
Summary
Results-driven Account Strategist with over six years of various experiences in customer support, digital advertising, and project management. Proven track record in fostering strong client partnerships, and leading teams to excel. Expertise in Google Ads, technical troubleshooting, and data-driven decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Account Strategist
TTEC, Supporting to Google
07.2024 - Current
- Continued role from Arteria G Partner, maintaining leadership in optimizing Google Ads campaigns and driving client success.
- Led regular client review meetings to discuss progress towards goals, address concerns, and identify areas for improvement or growth opportunities.
- Achieved 50% of quarterly target in the first month, showcasing ability to drive rapid results through focused campaign execution and customer collaboration.
Pod Lead
Arteria G Partner, Supporting to Google
10.2023 - 06.2024
- Managed team of 15 members in the absence of the team leader
- Created a comprehensive spreadsheet to address frequently asked questions from advertisers while serving as Pod Lead, leading to a 25% increase in CSAT scores by the end of the quarter.
Senior Account Strategist
Arteria G Partner, Supporting to Google
04.2022 - 06.2024
- Led optimization of Google Ads campaigns for agency partners and active individual advertisers, achieving over-performance in KPIs each quarter
- Coordinated with internal teams to streamline communication and improve campaign performance
- Consistently exceeded quarterly targets from 2022 Q3 to 2024 Q2, achieving an average of target goals each quarter
- Developed strategic initiatives to attract and retain agency partners, increasing client engagement by 60%
- Utilized my potential for identifying and capitalizing on opportunities to expand business relationships with strategic partners. Successfully launched the first-ever masthead ads in the onboarding project among all Google vendors.
First Line Agent
H&M
04.2020 - 04.2022
- Managed customer inquiries received via mail, phone, and social media using SAP and Sprinklr, and efficiently resolved issues
- Advised customers about new products and assisted customers in determining the best product for their needs.
- Achieved 95% customer satisfaction score by delivering exceptional service and solutions to client needs
- Reduced Average Handle Time (AHT) by 25% as tracked in quarterly performance reports, by providing targeted training sessions for newbies and low-performance agents.
Customer Support Specialist
Turkish Airlines
03.2019 - 09.2019
- Provided primary customer support to internal and external customers.
- Ensured customer satisfaction, sales, resolved issues, and streamlined processes to improve service quality through team collaboration
- Successfully resolved %95 of customer complaints within 24 hours, exceeding company target by 10%
- Reduced average response time to customer inquiries by %30 through the development and implementation of a streamlined workflow process.
Project Coordinator
Projinal Project Consultancy
10.2017 - 02.2019
- Managed mobility and improvement projects, led teams, developed strategies, and ensured projects met cost, time, and quality parameters
- Managed a diverse team in developing strategic plans for accounts, fostering an Inclusive work environment
- Coordinated and successfully completed 12 EU-funded projects within the allocated budget and timeframes, contributing to a 30% increase in organizational funding.
Education
Master - Finance and Accounting
Akademia Ekonomiczno-Humanistyczna W Warszawie
Warszawa10.2021
Bachelor - Sociology
Gazi University
Ankara06.2016
Skills
- Project Management
- Google Ads
- Reservation Ads
- Google Ads Policies
- Analyze Data
- Target Audience Analysis
- Performance Metrics Analysis
- Account Management
- Campaign Management
- SAP
- Sprinklr
- Time Management
- Action Plans
Certification
IT-related:
- Introduction to Cybersecurity (Cisco),
- Introduction to Linux (Cisco)
Marketing related:
- Advanced Google Ads (Linkedin)
- Google Ads Search Certification (Skillshop)
- Google Ads Display Certification (Skillshop)
- Google Ads - Measurement Certification (Skillshop)
- AI-powered Shopping ads certification (Skillshop)
- Google Ads Video Certification (Skillshop)
Leadership:
- Team Lead 101 (TTEC)
Languages
Turkish
Native language
English
Advanced
C1
Timeline
Senior Account Strategist
TTEC, Supporting to Google
07.2024 - Current
Pod Lead
Arteria G Partner, Supporting to Google
10.2023 - 06.2024
Senior Account Strategist
Arteria G Partner, Supporting to Google
04.2022 - 06.2024
First Line Agent
H&M
04.2020 - 04.2022
Customer Support Specialist
Turkish Airlines
03.2019 - 09.2019
Project Coordinator
Projinal Project Consultancy
10.2017 - 02.2019
Master - Finance and Accounting
Akademia Ekonomiczno-Humanistyczna W Warszawie
Bachelor - Sociology
Gazi University
IT-related:
- Introduction to Cybersecurity (Cisco),
- Introduction to Linux (Cisco)
Marketing related:
- Advanced Google Ads (Linkedin)
- Google Ads Search Certification (Skillshop)
- Google Ads Display Certification (Skillshop)
- Google Ads - Measurement Certification (Skillshop)
- AI-powered Shopping ads certification (Skillshop)
- Google Ads Video Certification (Skillshop)
Leadership:
- Team Lead 101 (TTEC)
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