Clarence Chiunye
Warsaw,14
Summary
With three years of experience, this committed and client-focused customer service representative provides outstanding support in hectic settings. Competent in managing client questions, effectively resolving problems, and upholding high standards of client satisfaction. Competent in managing various communication channels, utilizing CRM tools, and cultivating a good rapport with clients. Renowned for having excellent problem-solving, communication, and teamwork abilities, as well as a track record of exceeding performance goals and improving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Geoscience Testing Laboratory
02.2024 - 01.2025
- Adapted quickly to new software tools, improving response times.
- Educated customers on product features, fostering informed purchasing decisions.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Managed approximately 40 incoming calls and emails from customers per day.
Customer Service Representative
Econet Wireless
01.2022 - 01.2024
- Collaborated with team members to improve service delivery efficiency.
- Documented customer interactions accurately for quality assurance processes.
- Provided feedback to management on customer trends and concerns for service improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 50 calls and emails from customers per day.
Education
Bachelor of Science - Computer Science
WSEI University
Warsaw03-2029
High School Diploma -
Vimbai Secondary School
Norton, Zimbabwe11-2023
High School Diploma -
Kutama College
Norton, Zimbabwe11-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
- Follow-up skills
- Team development
- Prioritization
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Geoscience Testing Laboratory
02.2024 - 01.2025
Customer Service Representative
Econet Wireless
01.2022 - 01.2024
Bachelor of Science - Computer Science
WSEI University
High School Diploma -
Vimbai Secondary School
High School Diploma -
Kutama College