Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline

Claris Rufaro Masunda

Warsaw

Summary

Results-driven professional with a proven track record in resolving escalated issues and expanding client base through effective prospecting. Skilled in explaining product features and advantages to drive sales. Possesses strong customer service and problem-solving abilities. Brings expertise in data entry and conflict resolution to ensure efficient operations and client satisfaction, with a positive mindset and strong will to achieve goals.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist

Teleperformance
06.2024 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked flexible hours across night, weekend, and holiday shifts
  • Assisted with training and mentoring new team members
  • Updated and maintained database with accurate customer information and timely data entry
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Handled customer complaints and inquiries in a courteous and efficient manner through emails, live chats and calls
  • Familiarised with CRM tools like Zendesk, Jira and Slack

Account Manager

Golden Meadow
11.2023 - 06.2024
  • Oversaw a diverse portfolio of accounts for US-based gold dealers, maintaining timely communication.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Familiarised with the use of Helpdesk and Slack

Sales Advisor

YouPro Contact
11.2022 - 08.2023
  • Assisted call-in customers with questions and orders
  • Explained features and advantages of services to promote sales
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Achieved top performer status within the company due to consistent high sales numbers.

Education

Business and Security Analytics - Business and Technology

Vistula University, Warsaw, Poland
Candidate

A LEVEL - Cambridge - Business, Geography, Economics, English

Dominican Convent, Harare, Zimbabwe
01.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call centre experience
  • Microsoft
  • Computer proficiency
  • Complaint resolution
  • Customer Relations

Languages

English
Bilingual or Proficient (C2)
French
Beginner (A1)

Personal Information

Date of Birth: 09/06/2004

Timeline

Customer Service Specialist - Teleperformance
06.2024 - 02.2025
Account Manager - Golden Meadow
11.2023 - 06.2024
Sales Advisor - YouPro Contact
11.2022 - 08.2023
Vistula University - Business and Security Analytics, Business and Technology
Dominican Convent - A LEVEL - Cambridge , Business, Geography, Economics, English

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Claris Rufaro Masunda