Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Disclaimer
Languages
Timeline
Generic

Clarisse UWINGENEYE

Summary

I am a dependable person who is great at time management, and I am always energetic and eager to learn new things. A professional with strong in-office assistance, and customer service Representative skilled in customer relationship development, and the proven ability to assist customers with a well-informed selection of products and services, a Reliable support specialist and a leader that blends advanced organization, works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer service Representative

Foundever
02.2024 - 02.2025
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
  • Manage large amounts of incoming and outgoing calls promptly
  • Resolved customer issues effectively, using strong interpersonal skills and conflict-resolution techniques
  • Improved customer satisfaction by effectively handling complaints and inquiries
  • Developed strong relationships with customers fostering brand loyalty and repeat business
  • Answered customer telephone calls promptly and improved on-hold wait times
  • Handled phone, email, chat and social media inquiries with consistent customer service across multiple channels

Assistant Production Manager

Belay Global
02.2023 - 11.2024
  • Maintaining and organizing files, records, and documents
  • Preparing production weekly and monthly meetings
  • Preparing monthly work schedules
  • Inputting and updating data in computer systems, and databases
  • Working with Duhope Artisans day to day in production, where we were producing jewelry, and handbags with fabric
  • Ordering raw materials to use in production
  • Inventory Accounting

Customer Service Representative

ISON BPO International Ltd
05.2021 - 02.2023
  • Answering customer questions about the company, Products, or services, by communicating with them via phone, email, chat programs, or personally
  • Manage large amounts of incoming and outgoing calls promptly
  • Identify customer needs, clarify information, and provide solutions or alternatives
  • Developed strong relationships with customers fostering brand loyalty and repeat business
  • Clarify and escalate the issue to the supervisor
  • Keeping records of customer interactions
  • Follow a communication 'Script' (a written and standard text of what is needed to be said on the phone) when handling different topics with customer

Front Desk Supervisor

Via Via Guest house
06.2017 - 01.2019
  • Managing the Front Desk and Reception area
  • Kept Reservation systems up-to-date for clear availability management
  • Training and supervising the Front Desk team
  • Processed and provided clear, accurate receipts for guest payments
  • Coordinating with the front office for information on departure rooms
  • Ensured prompt delivery of messages or packages to guests' rooms enhancing service quality
  • Handling customer complaints
  • Answering booking emails, and making reservations of the rooms
  • Take and ensure messages are passed to the appropriate team in time

Education

Bachelor - Business Management

Makerere University
01-2023

Certificate - Air Ticketing and reservation Systems

University of Tourism, Technology, And Business Study (UTB)
Kigali/ Rwanda
01-2021

Skills

  • Customer service Excellent
  • Customer education Onboarding
  • Excellent Communication
  • Management
  • Teamwork
  • Empathy and Patience
  • Planning and Organizing
  • Technical Proficiency
  • Microsoft Word and Excel
  • Microsoft Dynamics 365

Certification

  • Certificate of participating and Managed In AVIATION AFRICA SUMMIT, 2022
  • Certificate of SAFETY IN Africa Aviation, 2020
  • Certificate of AERODROME Emergency full exercise, 2020

Additional Information

Ability to work under pressure, Ability to make quick decisions, Flexibility

Disclaimer

I declare that all the above information is mine and true.

Languages

Kinyarwanda
Native language
English
Proficient
C2
French
Elementary
A2

Timeline

Customer service Representative

Foundever
02.2024 - 02.2025

Assistant Production Manager

Belay Global
02.2023 - 11.2024

Customer Service Representative

ISON BPO International Ltd
05.2021 - 02.2023

Front Desk Supervisor

Via Via Guest house
06.2017 - 01.2019

Bachelor - Business Management

Makerere University

Certificate - Air Ticketing and reservation Systems

University of Tourism, Technology, And Business Study (UTB)

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Clarisse UWINGENEYE