Clarisse Saidi Bimavuwa Customer Service & Process

• Managed client inquiries with a 95% satisfaction rate, ensuring accurate and timely responses.

• Strengthened client relationships, contributing to a 15% increase in client retention by understanding and addressing specific needs.

• Maintained 100% accuracy in executing tasks by strictly adhering to operational guidelines.

• Played a key role in process improvement initiatives, boosting team efficiency by 10%.

• Regularly updated Standard Operating Procedures (SOPs) to ensure compliance with company and industry standards.

• Collaborated cross-functionally with sales, front desk, trading, account management, and credit teams via phone, email, and chat to resolve issues efficiently.

• Ensured full compliance with company policies and operational procedures.

• Managed phone communications and handled incoming/outgoing mail to support smooth office operations.

• Optimized document management and circulation processes, enhancing internal communication.

• Provided high-quality administrative support to both internal and external stakeholders.

• Coordinated meeting schedules and managed conference room bookings.

• Delivered exceptional customer service, fostering customer loyalty and increased sales.

• Collaborated with customer service, checkout, stock control, and store maintenance teams to ensure smooth operations.

• Assisted customers with inquiries, providing tailored recommendations to enhance their shopping experience.

• Encouraged students to express ideas and develop critical thinking through interactive activities.

• Led debates and discussions, improving students’ argumentation and communication skills.

• Enhanced writing proficiency by providing constructive feedback on individual and group projects.

• Facilitated project-based learning, promoting both individual and collaborative work.